Senior NOC Engineer

Outokumpu; Katowice; Hybrid; PLN 154,000 - 193,000; Full time

Benefits offered by this job

Hybrid work model (2 days on-site)

Private life insurance

Comprehensive medical care

Pension scheme

Multisport card

Annual performance bonus (STI)

Accident-free bonus

Modern office in Katowice

Job summary

Outokumpu is seeking a Senior Network Operations Engineer to help build and develop its Network Operations Center (NOC) capability in Poland. You will support the setup, monitor network infrastructure, and lead complex incident investigations to ensure reliable, secure, and efficient services.

The role emphasizes automation and coaching of junior NOC staff. The position offers a hybrid work model (2 days on-site in Katowice) with a comprehensive benefits package and a salary range of 13 800 - 17

Qualifications

• 5+ years of experience in a Network Operations environment.
• Strong knowledge of LAN, WLAN, SD-WAN, Next-Generation Firewalls, and DHCP.
• Experience with incident management, troubleshooting, and root cause analysis.
• Understanding of related infrastructure technologies (e.g., servers, cloud).
• ITIL Foundation certification preferred.

Responsibilities

• Support the setup and transition of the NOC function, including tools, processes, and ways of working.
• Monitor network infrastructure, analyse alerts and performance metrics, and drive service restoration.
• Own and lead investigations of complex incidents, troubleshooting, and root cause analysis.
• Identify recurring issues and contribute to proactive problem management and service improvements.
• Optimise monitoring coverage and ensure effective service visibility.
• Review and support implementation of network and firewall changes.
• Ensure network services are maintained, patched, configured, monitored, and backed up.
• Maintain operational documentation, configuration records, and CMDB accuracy.
• Collaborate with internal teams and external vendors to resolve incidents.
• Develop scripts, automation, and AI-driven improvements to increase NOC efficiency.
• Coach and mentor NOC engineers and support continuous improvement.

Skills

Network Operations

Incident management

Troubleshooting

Scripting

Automation

AI enhancements

Education

ITIL Foundation

Tools

Aruba

Palo Alto

EfficientIP

Job description

Senior Network Operations Engineer (NOC)

We are looking for a Senior Network Operations Engineer to help build and develop our Network Operations Center (NOC) capability and ensure reliable, secure, and efficient network services.

What you will do:

• Support the setup and transition of the NOC function, including tools, processes, and ways of working.
• Monitor network infrastructure, analyse alerts and performance metrics, and drive service restoration.
• Own and lead investigations of complex incidents, troubleshooting, and root cause analysis.
• Identify recurring issues and contribute to proactive problem management and service improvements.
• Optimise monitoring coverage and ensure effective service visibility.
• Review and support implementation of network and firewall changes.
• Ensure network services are maintained, patched, configured, monitored, and backed up.
• Maintain operational documentation, configuration records, and CMDB accuracy.
• Collaborate with internal teams and external vendors to resolve incidents.
• Develop scripts, automation, and AI-driven improvements to increase NOC efficiency.
• Coach and mentor NOC engineers and support continuous improvement.

What we are looking for:

• 5+ years of experience in a Network Operations environment.
• Strong knowledge of LAN, WLAN, SD-WAN, Next-Generation Firewalls, and DHCP.
• Experience with incident management, troubleshooting, and root cause analysis.
• Understanding of related infrastructure technologies (e.g., servers, cloud).
• Relevant certifications (e.g., Aruba, Palo Alto, EfficientIP) are an advantage.
• ITIL Foundation certification preferred.
• Strong organisational, coordination, and problem-solving skills.

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on-site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located at Żelazna 2, Katowice

Salary range in Poland: 13 800 - 17 300 zl. gross per month. Final offer depends on candidate's experience and competence.

Employment Details

• 3-month probation period
• Permanent employment contract