N-OC Flight Ops Support Specialist — Hybrid (EMEA)

Airbus SE; Województwo pomorskie; Hybrid; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model (3 days in Gdansk)

Training & development (PLN 3,000 brut

Co-funding for meals and commuting

Private medical coverage

Life insurance

Employee share scheme

Sport card

Mental health support platform

Referral program bonus (PLN 5,000)

Job summary

Skywise, part of Airbus, is seeking a Customer Support Specialist to join the Deployment and Support team for the EMEA region. You will triage, analyze, and resolve Level 2 queries related to Flight Operations Solutions while coordinating with Product on releases and training.

You will train customers on applications, monitor satisfaction, and help improve support processes. A hybrid model with office days in Gdansk is offered, plus development opportunities and health benefits.

Qualifications

• N-OC or similar product knowledge.
• 3-5 years in a technical/IT aviation role with airline crew management or scheduling.
• Experience handling customer requests within SLA timelines.
• Excellent written and spoken English.

Responsibilities

• Troubleshoot Level 2 queries and resolve without escalation when possible.
• Manage multiple complex inquiries via the Skywise Support Portal and log/track all requests.
• Collaborate with Product on releases, training and customer notifications.
• Train users on applications and troubleshoot desktop and mobile versions.
• Monitor customer satisfaction and contribute to KPI reporting.

Skills

N-OC or similar product knowledge

Strong communication skills

Multitasking in high-stress situations

Fluency in English

Customer service orientation

Tools

Freshdesk

Google Suite

Job description

Skywise, part of Airbus, is seeking a Customer Support Specialist to join the Deployment and Support team for the EMEA region. You will triage, analyze, and resolve Level 2 queries related to Flight Operations Solutions while coordinating with Product on releases and training.

You will train customers on applications, monitor satisfaction, and help improve support processes. A hybrid model with office days in Gdansk is offered, plus development opportunities and health benefits.