Skywise - Product Support Representative - EMEA Region - eOperations services

1709 Airbus Helicopters Polska Sp. z o.o.; Województwo pomorskie; Hybrid; PLN 140.000 - 180.000; Vollzeit

Benefits dieser Stelle

Hybrid work model - Gdansk

Private medical coverage

Sport card

Employee share scheme

Meal and commuting support

Zusammenfassung

Skywise is a leading digital services company, wholly owned by Airbus. The Skywise Data Services team provides Level 2/3 support for eOps, acting as the technical interface for EMEA airline customers.

You will manage data flows stability and resolve complex software incidents, working across multiple platforms and stakeholders. Key responsibilities include analyzing issues on eOps/SDS platforms, coordinating EIS projects, and participating in on-call rotations to ensure continuous service.

Qualifikationen

• 3+ years in a technical customer support or application engineering role (L2/L3).
• Degree in Computer Science, Information Technology, or an Aviation-related technical field.
• Fluency in English is mandatory; French, Spanish, or German are an asset.

Aufgaben

• Perform analysis and resolution of technical issues related to eOps and SDS platforms.
• Prepare the EIS (Entry Into Service) as a project, coordinating with multiple global stakeholders.
• Collaborate across the Airbus ecosystem with DIIA, SDOA, 1SYAC, SDSC, and 1VVAD.
• Participate in an on-call rotation to ensure service continuity during weekends or holidays.

Kenntnisse

SQL troubleshooting

English fluency

Technical liaison

Ausbildung

Degree in CS/IT or Aviation-related field

Tools

IMACS

GDB

ArGO

SOMF-GT

Palantir Foundry

Cloud architecture

API/ETL

Jobbeschreibung

Job Description

Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end operations, Skywise combines aircraft manufacturer expertise and digital know-how to transform operational complexity into predictable and profitable performance, ensuring resilient and more sustainable operations. The Mission : As part of the Skywise Data Services (SDS) team, you will provide Level 2/3 technical support for eOperations (eOps) services. You will act as the technical interface for EMEA airline customers, managing the stability of data flows and resolving complex software incidents.

Key Responsibilities

• Perform analysis and resolution of technical issues related to eOps and SDS platforms.


• Prepare the EIS (Entry Into Service) as a project, coordinating with multiple global stakeholders.


• Collaborate across the Airbus ecosystem, including DIIA (Digital Connected Aircraft Platform), SDOA (Digital Architect), 1SYAC (Connectivity IFE & Integ Platforms), SDSC (eOps solutions Deployment and Support), and 1VVAD (Maintenance Connectivity & Data).


• Participate in an on-call rotation to ensure service continuity during weekends or holidays.

Technical Ecosystem & Requirements

• Proficiency in SQL for deep-dive troubleshooting.


• Hands-on experience or familiarity with IMACS, GDB, ArGO, and SOMF-GT.


• Understanding of ACARS communications, SPEC2000 formats, and FOQA/FDM (Flight Operational Quality Assurance / Flight Data Monitoring).


• Experience with FOMS (Flight Operations Management Systems) or MRO (Maintenance, Repair, and Overhaul) software.


• Understanding of Palantir Foundry, Cloud architecture, and API/ETL processes.

Candidate Profile

• Experience: 3+ years in a technical customer support or application engineering role (L2/L3).


• Education: Degree in Computer Science, Information Technology, or an Aviation-related technical field.


• Communication: Fluency in English is mandatory; French, Spanish, or German is an asset.

What We Offer

• Stable, full-time employment contract


• Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)


• Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)


• Co-funding for meals and commuting


• Access to the latest knowledge and technologies enabling professional development


• Opportunity to work on international projects and collaborate with global teams, including occasional international travel


• Private medical coverage


• Sport card


• Mental health support platform


• Life insurance


• Access to Employee Share Scheme


• Employee referral program bonus (5000 PLN)

Recruitment Roadmap

1. Step 1: Intro with HR


2. Step 2: Interview with hiring manager


3. Step 3: Interview with Hiring manager + Team


4. Step 4: Short Exchange with HRBP + Offer Selection and Hiring Commitment

We thank all applicants for applying. Only selected applicants will be contacted.

Skywise Gdansk

Skywise Gdansk is operating within the Airbus Helicopters Polska Structure. At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the \"Internal procedure for reporting legal violations and taking follow-up actions at Airbus Helicopters Polska sp. z o.o. Gdańsk Plant\" is in effect. This procedure was introduced in accordance with the Act of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928). In the event of any detected violations, whistleblowers can submit reports to the following email address: [e-mail]. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company Information

• Company: Airbus Helicopters Polska Sp. z o.o.


• Employment Type: Permanent


• Experience Level: Professional


• Job Family: Customer Eng. & Technical Support & Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Diversity & Inclusion

Skywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from.

We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job.

We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class.

Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.