Flight Operations Support Specialist (N-OC) – Hybrid

Airbus Helicopters; Województwo pomorskie; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Training and development (3000 PLN gro

Co-funding for meals and commuting

Private medical coverage

Sport card

Life insurance

Employee Share Scheme

Employee referral program bonus (5000 

Job summary

Skywise, a leading digital services company owned by Airbus, seeks a Customer Support Specialist in Gdansk to support Flight Operations Solutions with Level 2 tech support. You will work within Deployment and Support for the EMEA region, handling customer inquiries, training, and ongoing product improvements.

Join a team that values proactive problem solving, collaboration with Product, and delivering high-quality customer service across desktop and mobile platforms.

Qualifications

• N-OC or similar product knowledge is required.
• 3–5 years of proven, hands-on experience in a technical/IT aviation role, working with Airline Crew Management or Scheduling Systems.
• Experience handling customer requests and issues within SLA timelines.
• Proven ability to multitask during high-stress situations and prioritize work.
• Strong written and verbal communication skills; customer service excellence.
• Fluency in English (written and spoken) is a must.

Responsibilities

• Analyze and troubleshoot Level 2 queries using available tools, resolving where possible without escalation.
• Provide feedback to Production Teams and Product Management on support trends and issues.
• Handle multiple complex customer queries via Skywise Support Portal and ensure timely closure per SLA.
• Coordinate with Product on new releases and assist customers with issues.
• Train on applications and support both desktop and mobile versions for troubleshooting.
• Monitor customer satisfaction and contribute to loyalty through excellent service.
• Maintain quality standards and health and safety practices.

Skills

N-OC knowledge

Airline crew management experience

Customer support experience

English fluency

Communication skills

Time management

Tools

Freshdesk

Google Suite

Job description

Skywise, a leading digital services company owned by Airbus, seeks a Customer Support Specialist in Gdansk to support Flight Operations Solutions with Level 2 tech support. You will work within Deployment and Support for the EMEA region, handling customer inquiries, training, and ongoing product improvements.

Join a team that values proactive problem solving, collaboration with Product, and delivering high-quality customer service across desktop and mobile platforms.