Multilingual Admin & Customer Support Specialist

UPS Supply Chain Solutions, Inc.; Wrocław; On-site; PLN 30,000 - 42,000; Full time

Benefits offered by this job

Stable employment

Social benefit package

Wellbeing program and emotional/coachi

Training platform access

Team support during onboarding

Work equipment provided

International exposure

Foreign language usage

Employee referral program

Employee committees participation

Job summary

UPS Supply Chain Solutions, Inc. in Wrocław is seeking a customer service professional to handle general administrative tasks and respond to inquiries about package deliveries.

You will address customer questions and resolve complaints via phone and email, contributing to a positive customer experience in an international environment. The role requires strong communication, Italian language proficiency, and the ability to work under time pressure, with a fixed-term contract and opportunities for

Qualifications

• Italian language skills (written and spoken)
• Good English
• Strong communication skills
• Ability to work under time pressure
• Soft skills: problem analysis, problem solving, good decision making
• Ability to deal with multiple tasks
• For internal UPS candidates only: at least six months of employment at current position

Responsibilities

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

Skills

Italian language

English language

Strong communication

Time management

Problem solving

Multi-tasking

Job description

UPS Supply Chain Solutions, Inc. in Wrocław is seeking a customer service professional to handle general administrative tasks and respond to inquiries about package deliveries.

You will address customer questions and resolve complaints via phone and email, contributing to a positive customer experience in an international environment. The role requires strong communication, Italian language proficiency, and the ability to work under time pressure, with a fixed-term contract and opportunities for