Mobile EV Service Engineer - Premium On-site Diagnostics

BYD EUROPE; Województwo mazowieckie; On-site; PLN 183,000 - 245,000; Full time

Job summary

BYD Europe is seeking a Mobile Service Technician to provide on-site repair and remote diagnostics for premium EVs. You will collaborate with Quality, R&D, and warranty teams, using OEM diagnostic tools and remote platforms to resolve issues in real time.

Fluency in English and local language is required, with willingness to travel within the region for on-site interventions. Valid driving license is a must.

Qualifications

• 3–5 years of technical experience in automotive service.
• Strong hands-on experience with mechanical, electrical, and high-voltage EV systems.
• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.
• Fluent in English and local market language.

Responsibilities

• Provide professional on-site vehicle repair and technical interventions for customers.
• Offer remote troubleshooting and technical guidance to help customers solve vehicle issues.
• Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.
• Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
• Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
• Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.
• Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team
• Closely work together with the Denza department
• Perform on site technical support during launch and other events where Denza products are being displayed
• Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release

Skills

Diagnostics

Troubleshooting

High-voltage safety

EV architecture

Remote support

OEM tools

Digital repair

Customer focus

Field work autonomy

Tools

OEM diagnostic tools

Remote support platforms

Digital repair systems

Job description

BYD Europe is seeking a Mobile Service Technician to provide on-site repair and remote diagnostics for premium EVs. You will collaborate with Quality, R&D, and warranty teams, using OEM diagnostic tools and remote platforms to resolve issues in real time.

Fluency in English and local language is required, with willingness to travel within the region for on-site interventions. Valid driving license is a must.