Residential Energy Storage Support Engineer – Training & On-site

BYD EUROPE; Województwo mazowieckie; On-site; PLN 80,000 - 120,000; Full time

Benefits offered by this job

Remuneration based on performance

Team building events

Opportunity to contribute to zero-emem

Job summary

BYD Europe is seeking an experienced Technical Support Engineer for residential energy storage systems. The role involves delivering training on energy storage, inverters, and maintenance to clients across Europe, addressing complex technical inquiries, and ensuring reliable operation at client sites.

You will collaborate with sales and other departments to support promotional activities, collect feedback for R&D, and maintain comprehensive technical documentation.

Qualifications

• 3–10 years of relevant experience in technical support or engineering.
• Degree in solar energy storage, electrical engineering, or related fields preferred.
• Location-based: based in Poland (Poland) with willingness to travel within Europe.

Responsibilities

• Deliver professional technical training to clients on energy storage, inverters, and maintenance.
• Address client technical inquiries and resolve installation/operation issues in a timely manner.
• Support new product trials, track performance feedback, and ensure stable operation at client sites.
• Collaborate with sales to provide technical support during exhibitions and seminars.
• Collect client feedback to aid R&D and product development.
• Work with local sales and other departments to resolve client issues promptly.
• Maintain and update technical support case studies and documentation.

Skills

Residential energy storage

Energy storage systems

Inverters

Batteries

Integrated systems

Technical support

Engineering

Travel readiness

English fluency

German/Italian +

Education

Degree in solar energy storage or electrical engineering

Job description

BYD Europe is seeking an experienced Technical Support Engineer for residential energy storage systems. The role involves delivering training on energy storage, inverters, and maintenance to clients across Europe, addressing complex technical inquiries, and ensuring reliable operation at client sites.

You will collaborate with sales and other departments to support promotional activities, collect feedback for R&D, and maintain comprehensive technical documentation.