Microsoft Entra ID / IAM Engineer

SoftwareOne; Polska; Remote; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Global company culture

Mentor support for successful start

Presidents Club recognition

Flexible work from anywhere

Lifelong education opportunities

Career growth and feedback culture

Job summary

SoftwareOne is seeking an Microsoft Entra ID / IAM Engineer to provide reliable operation support for Entra ID and hybrid identity services in enterprise settings. You will resolve incidents, implement changes with safe rollback steps, and advance automation and documentation while taking ownership of assigned activities.

You will join a collaborative team, gain hands-on IAM exposure at scale, and have opportunities to grow into automation and service-improvement projects within a global

Qualifications

• Hands-on Entra ID / IAM experience including authentication and governance.
• Knowledge of hybrid identity, AD, and directory synchronization.
• Practical PowerShell skills for administration and automation.
• Experience in production support or managed services applying ITIL practices.
• Strong customer focus, ownership and reliable follow-through.
• Structured troubleshooting, risk assessment, escalation and changes.

Responsibilities

• Support Entra ID and hybrid identity services, resolving incidents per SLAs and ITIL.
• Troubleshoot authentication, access provisioning and sync issues.
• Operate Entra capabilities like MFA, CA, PIM, and SSO for apps.
• Implement approved changes with tests, rollbacks and risk escalation.
• Maintain scripts, automation, runbooks and technical docs.
• Communicate clearly with clients and teams; participate in on-call rotations.
• Contribute to problem management, root-cause analysis and improvements.

Skills

Entra ID / IAM

Hybrid identity

Active Directory

Directory synchronization

PowerShell

ITIL incident / change / problem

Customer focus

Communication

Troubleshooting

Team collaboration

Job description

• Are you looking to deepen your IAM expertise while supporting business-critical Entra ID and hybrid identity services in large-scale enterprise environments?
• Would you enjoy combining operational support, automation, and service improvement work while learning from an experienced and highly collaborative team?

Practical Information

Location: Poland | Reports to: Lead Expert | Work Arrangement: Remote | Contract type: Full-time | Visa Requirements: Valid Visa for Poland | Language Requirements: Fluent /professional Polish and English , written and verbal

As a Microsoft Entra ID / IAM Engineer , you will provide reliable operational support for business-critical Entra ID and hybrid identity services. You will resolve incidents and service requests, implement safe and controlled changes, and continuously improve documentation and automation while building ownership of assigned activities.

This role offers hands-on responsibility in large-scale enterprise identity environments, supported by experienced engineers and a clear path into automation, service improvement initiatives, and project work. It is ideal for someone looking to deepen their practical IAM expertise while making a meaningful contribution to a well-established and collaborative team.

Key responsibilitie s

• Support Microsoft Entra ID and hybrid identity services, resolving incidents and requests in line with SLAs and ITIL processes.
• Troubleshoot authentication, access, provisioning and synchronization issues using logs and structured analysis.
• Operate assigned Entra capabilities, including MFA, Conditional Access, PIM, identity governance, B2B and enterprise applications / SSO.
• Implement and verify approved changes, preparing testing and rollback steps and escalating risks.
• Maintain PowerShell scripts, operational automation, runbooks, and technical documentation.
• Communicate clearly with clients and technical teams and participate in shift and on-call rotations once ready .
• Contribute to problem management, root-cause analysis, service improvements, knowledge sharing, and project activities while building expertise in identity governance, integrations, and Azure automation tools.

Job Requirements

• Hands-on Entra ID and IAM experience, including authentication, MFA, Conditional Access, access management, and troubleshooting production issues.
• Knowledge of hybrid identity , Active Directory, directory synchronization, and investigation of identity data and synchronization issues.
• Practical PowerShell skills for administration and automation.
• Experience in production support or managed services , applying ITIL incident , request , change, and problem management practices.
• Strong customer focus, communication skills, ownership , and reliable follow-through.
• Structured approach to troubleshooting, risk assessment, escalation, and production changes .
• A collaborative mindset and willingness to learn and develop your technical skills.

Additional skills and qualifications

• Experience in one or more of the following areas would be an advantage:
  • Microsoft Identity Manager (MIM) or other Identity Governance and Administration (IGA) platforms.
  • SQL and KQL for data analysis and troubleshooting.
  • Azure Logic Apps, Azure Automation, and Microsoft Graph.
  • Configuring or troubleshooting single sign-on integrations using SAML or OpenID Connect (OIDC).
  • Using Git for version control of PowerShell scripts and other automation.
• Relevant Microsoft or ITIL certifications are also beneficial.

What we offer

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values )
• Amentorwho supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
• Lifelong education: A variety oftraining and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.