Merchant Tech Support Specialist - Remote

Us Bank; Polska; Hybrid; PLN 156,000 - 215,000; Full time

Benefits offered by this job

Market-competitive compensation

Performance-based incentives

Inclusive benefits

Training and career progression

Employee recognition programs

Job summary

U.S. Bank, via Elavon, is seeking a remote customer support professional to assist merchants with card payment terminals, authorizations, and service issues. The role requires strong communication, problem solving, and empathy to handle inquiries across varying shifts.

The position emphasizes reliable documentation, escalation when needed, and a commitment to flexible, round-the-clock coverage in a global payments environment.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of customer service experience.
• Basic understanding of payment processing, products, services, and standard troubleshooting procedures.
• Strong telephone, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office and general computer applications.
• Strong time management and organizational skills, with the ability to manage multiple priorities.

Responsibilities

• Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions.
• Act as the first point of contact for inbound inquiries, ensuring clear communication and timely resolution of issues.
• Diagnose technical and service-related problems and guide merchants through appropriate solutions.
• Escalate complex issues when required, ensuring proper follow-up and resolution.
• Maintain accurate documentation of issues, actions taken, and outcomes.

Skills

Customer service

Communication

Problem solving

Time management

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank, via Elavon, is seeking a remote customer support professional to assist merchants with card payment terminals, authorizations, and service issues. The role requires strong communication, problem solving, and empathy to handle inquiries across varying shifts.

The position emphasizes reliable documentation, escalation when needed, and a commitment to flexible, round-the-clock coverage in a global payments environment.