Remote Payment Support Specialist

Usbank; Polska; Hybrid; PLN 156,000 - 274,000; Full time

Benefits offered by this job

Remote work option

Employee recognition programs

Development opportunities

Job summary

U.S. Bank’s Elavon unit seeks a remote customer support professional to assist merchants with payment terminals, transactions, and service interruptions. You will be the first contact for inquiries, solving issues and guiding merchants to respond effectively.

The role requires a high school diploma or equivalent and 6 months to 1 year of customer service experience. You’ll join a 24/7 shift team with documentation, escalation, and a focus on clear communication and reliable follow-through.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of customer service experience.
• Strong communication and problem-solving skills.

Responsibilities

• Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions.
• Act as the first point of contact for inbound inquiries, ensuring clear communication and timely resolution of issues.
• Diagnose technical and service-related problems and guide merchants through appropriate solutions.
• Escalate complex issues when required, ensuring proper follow-up and resolution.
• Maintain accurate documentation of issues, actions taken, and outcomes.

Skills

Customer service

Communication skills

Problem-solving

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank’s Elavon unit seeks a remote customer support professional to assist merchants with payment terminals, transactions, and service interruptions. You will be the first contact for inquiries, solving issues and guiding merchants to respond effectively.

The role requires a high school diploma or equivalent and 6 months to 1 year of customer service experience. You’ll join a 24/7 shift team with documentation, escalation, and a focus on clear communication and reliable follow-through.