Partner Reconciliation Specialist - Fixed Term Contract

Planet Paymet; Warszawa; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet seeks a Partner Reconciliation Specialist to support back-office transaction processing, reconciliation, and reporting globally. You will perform daily reconciliations, analyze anomalies, and create reports for banks, clients, and card schemes, collaborating with Technical and Operations teams.

You will work in a hybrid model with three office days per week, delivering accurate data, improving customer experience, and ensuring SLA adherence across domestic and international products.

Qualifications

• Polish and English proficiency required.
• Excellent communication and end-to-end card processing understanding.
• Strong organisational, planning and prioritisation skills.
• Analytical mindset with attention to detail and numerical aptitude.
• Ability to work in a fast-growing global company with initiative.

Responsibilities

• Assist with portfolio monitoring for transaction processing issues and analysis of anomalies.
• Perform daily reconciliations of transaction activity and exceptions; communicate with teams and clients.
• Create, execute and analyze reports for business-impacting issues and incidents.
• Collaborate with global Technical and Operations teams.
• Create reports for banks, clients, and card schemes.
• Analyze and enhance reporting/tracking databases in Excel and Teams.
• Analyze Card Scheme Interchange and Fee bulletins from major networks.
• Validate technical enhancements on various systems and applications.
• Create procedures and assist with internal and client training.
• Other duties as assigned.

Skills

Team player

Problem solving

Communication

Flexibility

Initiative

Organisational skills

Attention to detail

Analytical ability

Numerical skills

Polish language

English language

Excel

Tools

Microsoft Excel

Job description

About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

The Partner Reconciliation Specialist will support a variety of back-office functions related to transaction processing, reconciliation, and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The Partner Reconciliation Specialist will help measure and improve customer experience and SLA. The Partner Reconciliation Specialist will perform a wide range of reporting to banks, clients, and card schemes. Project phase testing validation is performed on an as -needed basis.

What you will do:

• Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
• Perform daily reconciliations of transaction activity and exceptions, resolve outages, communicate with technical teams and clients.
• Create, execute, and analyze reports for business-impacting issues, technical incidents and improvement actions.
• Collaborate with global Technical and Operations teams.
• Create reports as required by business partners, banks, and card schemes.
• Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
• Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.
• Help validate technical enhancements on various system platforms and applications.
• Create procedures, assist with both internal training and client training.
• Other duties as assigned.

Who you are:

• Team player and independent problem solvers.
• An excellent communicator understand end to end card processing and you are accountable to ensure clients have an exceptional customer experience.
• Ability to be flexible within a fast growing global company.
• Must display initiative and a common sense approach.
• Be well organised with the ability to plan, prioritise and manage own workload.
• Proven organisational, planning and communication skills.
• Quality focused with attention to detail.
• Good analytical aptitude.
• Strong numerical skills.
• Proficient spoken and written Polish and English.
• Advanced level Microsoft Excel (not mandatory).

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.