Medical Operations Associate

Pfizer; Poland; On-site; PLN 90,000 - 111,000; Full time

Benefits offered by this job

Annual bonus 10%

Medical care

Life insurance

Multisport

Job summary

Pfizer is seeking an operationally focused CTDS professional to manage data sharing requests for external researchers, ensuring complete submission, data packaging, and timely delivery of de-identified data from Pfizer-sponsored studies.

The role requires coordinating cross-functional teams, maintaining systems, and delivering quality controls per Pfizer SOPs, with travel to the Warsaw site as needed and a commitment to data governance and compliance.

Qualifications

• Bachelor’s degree in science, healthcare, or related field.
• Excellent writing and ability to edit, summarize and interpret complex content.
• High fluency in written English; strong spoken English.
• Strong organizational skills and ability to manage multiple projects.
• Ability to take initiative and work independently.
• Operational experience in clinical trial management or healthcare industries.
• Proficiency with Word, PowerPoint, Excel; AI knowledge required.

Responsibilities

• Serve as contact for internal and external data requests, review for completeness and coordinate follow-ups.
• Track data requests and identify delays; provide metrics to stakeholders.
• Maintain program management systems, SharePoint sites, and databases.
• Perform quality control on data requests and associated documents per Pfizer SOPs.
• Provide input to leadership on new business questions and upcoming needs.
• Navigate cross-functional teams to meet deliverables amid ambiguity.
• Provide compliance-related metrics to senior leadership.
• Identify areas for process improvement in data sharing workflows.
• Support the broader Expanded Access and Clinical Disclosure Team as needed.
• Travel to Warsaw office as needed.

Skills

Writing & editing

English fluency

Organizational skills

Initiative

Customer service

Teamwork

Pharma / healthcare operations

Education

Bachelor's degree in science/healthcare

Tools

Word

PowerPoint

Excel

AI tooling

Job description

The Enterprise Clinical Trial Data Sharing program (CTDS) provides operational management for requests from an external researcher, research institution, or research consortia for data generated from Pfizer-sponsored interventional studies. Pfizer will provide access to de-identified patient-level data in response to valid research proposals.

ROLE SUMMARY

The CTDS colleague will be responsible for operational execution and oversight for all processes (from submission to data package upload) related to supporting Pfizer's CTDS program for operational execution, oversight, and compliance supporting Pfizer's clinical trial internal and external data sharing commitments.

ROLE RESPONSIBILITIES

• Serves as a point of contact for internal & external clinical trial data requests – ability to review and triage requests for completeness and perform appropriate follow-up with external and internal stakeholders.
• Manages tracking status of all clinical trial data requests and proactively identifies requests that are at risk for delays in dissemination of data – works with internal and external stakeholders to remediate and resolve. Provides detailed metrics and other information related to data requests.
• Maintaining systems, Share Point sites and databases used for program management and operational excellence.
• Perform quality control procedures on data requests to data package issuance, publications related documents & system data according to corresponding Pfizer SOPs and guidelines.
• Provide expert input to respond directly or indirectly to new business questions and challenges from leadership, while anticipating future needs and proactively addressing as appropriate.
• Possess strong business acumen and ability to navigate across functional lines, progress deliverables when there is ambiguity, anticipate business needs and demonstrate flexibility by adapting to changing business.
• Provides metrics and other compliance-related information to senior leadership related to the products and/or studies within their remit.
• Apply expertise to identify areas for continuous improvement in the data sharing processes and systems, providing feedback to leadership as appropriate.
• Support across the larger Expanded Access and Clinical Disclosure Team as needed, depending on business need.
• Ability to travel to the Warsaw office as needed

QUALIFICATIONS

• Bachelor’s degree (BA, BS) required with preference for a focus in science, healthcare, or related field.
• Excellent writing skills and ability to edit, summarize and interpret complicated content effectively and concisely for better understanding.
• High fluency in written English and strong functional fluency in spoken English.
• Strong organizational skills, attention to detail, and ability to prioritize multiple projects and meet deadlines.
• Ability to take initiative and work independently.
• Comfortable asking probing questions to clarify unclear data requests.
• Operational experience in clinical trial management or healthcare industry (pharmaceuticals, life sciences, and medical).
• Software: Word, PowerPoint, Excel is preferred. AI practical knowledge is a must.
• Developed customer service skills and teamwork spirit.
• 1-2 years’ experience in pharma, a full time pharma internship, or closely related scope.

OTHER REQUIREMENTS

• Ability to travel 10% - 20%
• Ability to appear at Warsaw Pfizer site.

PAY TRANSPARENCY NOTE

What we offer:

• Job contract in Pfizer
• Minimum annual gross base salary of 100 500 PLN
• Annual bonus: 10%
• Customized benefits package (e.g. medical care, life insurance, Multisport, daily fruits, Christmas gifts, educational workshops and trainings, language learning support, etc.)
• International and supportive culture with development opportunities.

Purpose

Breakthroughs that change patients' lives… At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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Pursuant to Article 24(6) of the Act of June 24, 2024 on the protection of whistleblowers, Pfizer Polska Sp. z o.o. and Pfizer Trading Polska Sp. z o.o. declare that they have adopted a joint internal reporting procedure, which, in accordance with the provisions of the aforementioned Act, is also available to persons applying for employment on the basis of an employment relationship or other legal relationship constituting the basis for providing work or services or performing functions. The content of the procedure is made available upon request sent to the contact person or to the email address [e-mail].

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Medical