Business & Site Operations Partner

Roche Holding AG; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Training budget

Recharge Fridays

Take time off

Vacation subsidy

Flex location

Charity leave

Private healthcare

Group life insurance

Multisport

Stock purchase

Laptops & cars

Job summary

Roche Polska Sp. z o.o. seeks a Business & Site Operations Partner to streamline administrative processes, bridge internal teams and external partners, and drive efficiency across Squads and Chapters. This role focuses on delivering patient-centric impact while aligning with central strategy.

You will collaborate with Legal and procurement, lead supplier discussions, and champion continuous improvement in a hybrid work setting in Warsaw, Poland.

Qualifications

• Experience in operations and process improvement.
• Strong stakeholder engagement and cross-functional collaboration.
• Ability to implement scalable administrative solutions.

Responsibilities

• Identify and resolve administrative and procedural needs across Squads and Chapters.
• Centralize and optimize administrative processes to drive efficiency.
• Partner with external partners to develop promotional and educational materials.
• Manage purchase orders and supplier payments.

Skills

Agile methodologies

Stakeholder management

Operations governance

Process improvement

Tools

SUZI/ROME

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Business & Site Operations Partner

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

At Roche Polska, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

Your Primary Mission

We're seeking a strategic operational partner who will transform administrative and procedural challenges into streamlined, value-driven solutions. In this role, you'll be the architect of operational excellence - bridging internal teams and external stakeholders to build scalable processes that empower our organization to focus on what matters most: delivering exceptional patient care and business impact.

The Opportunity:

• Identify and resolve administrative and procedural needs across Squads and Chapters, serving as a trusted partner in operational problem-solving.
• Centralize and optimize administrative processes, driving efficiency improvements and reducing operational friction across the organization.
• Partner with conference organizers, creative agencies, and publishing partners to develop impactful promotional and educational materials for both domestic and international initiatives.
• Manage purchase orders within our procurement systems, ensuring accuracy and timeliness.
• Oversee supplier payment verification and financial reserves management.
• Collaborate with Chapters on HCP and HCO engagement processes using preferred tools and systems (SUZI/ROME), ensuring compliance and efficiency.
• Champion continuous team improvement by actively contributing to shared knowledge management, fostering experience-sharing, and documenting best practices across Squads and Chapters.
• Implement administrative and procedural solutions that align with and support our central strategy.
• Develop recommendations that strengthen external stakeholder engagement and partnership effectiveness.
• Proactively pursue process improvements and simplifications, both internally and with external partners.
• Lead strategic supplier conversations on active projects, safeguarding Roche's financial and legal interests while engaging relevant teams in decision-making.
• Work closely with our Legal team to ensure process compliance, mitigate risk, and actively support contract development and co-creation.

Who You Are:

• You genuinely seek to understand diverse perspectives from colleagues across local and global teams, and you integrate these insights thoughtfully into your decisions.
• You are decisive and comfortable owning the outcomes of your choices.
• You embrace change and challenges with a constructive mindset, seeing them as opportunities for growth.
• You remain open to new challenges and are willing to pioneer new ways of working.
• You recognize that "good enough" solutions often enable faster progress, and you're pragmatic in your decision-making.
• You excel at building, strengthening, and leveraging networks—both internally and externally.
• You apply agile methodologies effectively in your daily work.
• You're comfortable experimenting and remain flexible when navigating new situations.
• You actively develop your technical capabilities and continuously seek growth in how you leverage technology.
• You are customer-focused and place stakeholder needs at the center of your work.
• You thrive in ambiguous situations and take effective action even when the path forward isn't entirely clear.

What You Get:

• Competitive salary based on the employment contract.
• Annual bonus payment based on your performance.
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
• Recharge Fridays (2 Fridays off per quarter available).
• Take time Program (up to 3 months of leave to use for any purpose).
• Vacation subsidy available.
• Flex Location (possibility to perform our work from different places in the world for a certain period of time).
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
• Stock share purchase additions.
• Yearly sales of company laptops and cars and many more!

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html

Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Warsaw. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.