Technical Product Owner - Patient Support

Roche; Warszawa; Hybrid; PLN 19,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

Training budget

Hybrid work model

Private healthcare

Group life insurance

Multisport

Stock purchase

Laptops and cars

Job summary

Roche Poland offers a hybrid work model where the Technical Product Owner for the DIA Commercial Patient Support area will bridge complex systems engineering with strategic commercial outcomes. You will own the technical vision, ensure architectural coherence, and translate business priorities into scalable, secure implementations across the customer service platforms.

You will collaborate with BPOs, MSPs, and enterprise architecture, manage budgets, and drive documentation and runbooks to

Qualifications

• Leadership and coaching experience with engineers on medium to large technical initiatives.
• Strong analytical ability to translate business processes into agile technical specs.
• Expertise in API-first architectures, integration patterns, and event-driven approaches.

Responsibilities

• Own the product backlog for assigned systems and prioritize features based on value and compliance.
• Ensure solutions follow architectural patterns, performance, reliability, and scalability expectations.
• Collaborate with BPOs to align technical work with commercial objectives and translate needs into technical deliverables.
• Act as System Owner ensuring applications remain fit-for-purpose, secure, and compliant with IT governance throughout their lifecycle.
• Manage project budgets and resources to deliver initiatives within financial constraints.
• Drive knowledge transfer, system documentation, and runbooks for high availability and handovers.
• Coordinate across integrations and MSPs while participating in Agile ceremonies.

Skills

Leadership

Analytical

API-first

DevOps

Governance

Commercial acumen

Mentoring

Tools

Salesforce

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Technical Product Owner - Patient Support

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business‑minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting‑edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

We offer a hybrid work model that combines flexibility with in‑person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

As the Technical Product Owner (m/f/d) for the DIA Commercial Patient Support area, you will operate at the intersection of complex systems engineering and strategic commercial outcomes. You will own the technical vision, architectural coherence, and feature backlog for the platforms that enable our commercial customer service ecosystem. Acting as the definitive bridge between Business Product Owners (BPOs), engineering squads, Managed Service Providers (MSPs), and enterprise architecture, you will translate high‑level business priorities into precise, scalable, secure, and compliant technical implementations.

The opportunity:

• Outcome Accountability & Execution: Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance (CSV & QA best practices). You will actively champion high‑value work and challenge low‑impact efforts
• Architecture & Non‑Functional Excellence: Proactively ensure all solutions adhere to established architectural patterns, global technology strategies, and non‑functional expectations (performance, reliability, scalability). (Strong Salesforce knowledge is a plus)
• Business Collaboration: Partner closely with BPOs to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities
• System Ownership & Governance: Serve as the accountable System Owner, ensuring applications remain fit‑for‑purpose, secure, and fully compliant with IT governance throughout their lifecycle
• Financial Responsibilities: Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized
• Knowledge Transfer & Operational Continuity: Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers
• Cross‑Functional Coordination: Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies

Who you are:

• Leadership & Coaching: Demonstrated experience defining tasks, coaching engineers, and successfully driving medium to large‑scale technical initiatives
• Analytical Skills & Agility: Strong analytical skills with the ability to deeply understand business processes and translate them into agile, actionable technical specifications. You master agile principles (sprint planning, backlog refinement, retrospectives) effortlessly
• Tech Expertise: Deep experience with API‑first architectures, integration patterns, and event‑driven approaches, as well as DevOps and platform engineering practices (CI/CD pipelines, automated validation, cloud‑native operating models)
• Quality & Governance Mindset: Hands‑on experience owning testing strategies, defect management, IT governance, and system documentation for enterprise‑scale platforms
• Commercial Acumen: Proven commercial acumen, with a track record of managing project budgets, optimizing resource allocation, and managing vendor costs
• Mentoring & Communication: Exceptional leadership and mentorship skills specifically for senior engineers (e.g., through design reviews) paired with strong, full professional fluency in English to effectively translate complex technical topics for varied stakeholder ecosystems

What you get:

• Salary range 19,075 - 35,425 PLN gross based on the employment contract
• Annual bonus payment based on your performance
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.)
• Recharge Fridays (2 Fridays off per quarter available)
• Take time Program (up to 3 months of leave to use for any purpose)
• Vacation subsidy available
• Flex Location (possibility to perform our work from different places in the world for a certain period of time)
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport
• Stock share purchase additions
• Yearly sales of company laptops and cars and many more!

Learn more about how we reward our employees at Roche.

Compensation & Benefits

The expected salary range for this position, based on the primary location of Warsaw Grafit is 228,900.00 PLN - 425,100.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance.

This position also offers an attractive benefits package.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html

Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen