Manager – Service Delivery, JD Edwards ERP (EEMEA)

Stryker; Warszawa; On-site; PLN 300,000 - 420,000; Full time

Job summary

Stryker is seeking a Manager, Service Delivery for JD Edwards ERP to lead end-to-end service delivery across the EEMEA region, ensuring stable operations and strong stakeholder engagement. You will drive SLA performance, manage incidents, and support upgrades and digital transformation initiatives.

The role requires a Bachelor's degree in IT or related field, 8+ years in enterprise application support, 5+ years in service delivery, and fluent English.

Qualifications

• Bachelor's degree in IT, Business, or related field.
• 8+ years of enterprise application support experience.
• 5+ years of service delivery or support management experience.
• Strong JD Edwards EnterpriseOne expertise.
• Experience managing global stakeholders and outsourced service providers.
• Solid understanding of ITIL processes and service management best practices.
• Excellent communication and leadership skills.
• Fluent in English.

Responsibilities

• Own end-to-end service delivery for JD Edwards ERP across EEMEA.
• Drive SLA performance, system availability, incident management, and service improvements.
• Partner with business leaders to align IT services with operational needs.
• Manage third-party vendors and ensure delivery excellence.
• Lead problem management and root cause analysis to reduce recurring issues.
• Support ERP upgrades, enhancements, integrations, and digital transformation initiatives.
• Lead and develop internal and external support teams.

Skills

ITIL

Leadership

English

Stakeholder management

Education

Bachelor's degree in IT/Business

Tools

JD Edwards EnterpriseOne

Job description

Manager, Service Delivery - JD Edwards ERP will lead ERP application support and service delivery across the Europe, Middle East, and Africa (EEMEA) region. This role will ensure stable operations, strong stakeholder engagement, and continuous improvement of JD Edwards services supporting manufacturing, supply chain, and finance operations.

What You Will Do

• Own end-to-end service delivery for JD Edwards ERP across EEMEA.
• Drive SLA performance, system availability, incident management, and service improvements.
• Partner with business leaders to align IT services with operational needs.
• Manage third-party vendors and ensure delivery excellence.
• Lead problem management and root cause analysis to reduce recurring issues.
• Support ERP upgrades, enhancements, integrations, and digital transformation initiatives.
• Lead and develop internal and external support teams.

What You Need

Required

• Bachelor's degree in IT, Business, or related field.
• 8+ years of enterprise application support experience.
• 5+ years of service delivery or support management experience.
• Strong JD Edwards EnterpriseOne expertise.
• Experience managing global stakeholders and outsourced service providers.
• Solid understanding of ITIL processes and service management best practices.
• Excellent communication and leadership skills.
• Fluent in English.

Preferred

• Experience supporting Manufacturing, Supply Chain, Distribution, and Finance modules.
• Experience with Azure-hosted ERP environments.
• ITIL, PMP, or Agile certifications.

Poland Pay Ranges

• Poland: zł256.100 - zł426.900 PLN Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.