Manager, Client Operations (Afternoon shift)

SpotOn; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

SpotOn in Kraków seeks a Manager, Client Operations to lead a team of specialists, drive operational excellence, and implement process improvements. You will shape team capabilities and collaborate across departments to meet strategic objectives.

The role emphasizes advancing automation, AI, and tech enablement within Client Operations, while maintaining a human-in-the-loop approach.

Qualifications

• Experience leading and developing a multi-person team of specialists and associate managers.
• Ability to set clear goals and align performance with department objectives.
• Proven track record in coaching, feedback, and professional development.

Responsibilities

• Oversee workload allocation to balance capacity, productivity, and service quality.
• Recruitment, onboarding, and training to build a high-performing team culture.
• Provide regular coaching and performance feedback to team members.

Skills

Team leadership

Performance management

Coaching and development

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

The Manager, Client Operations leads a team of specialists, driving operational excellence and process improvements. This role ensures delivery against strategic objectives while developing team capabilities and fostering collaboration across departments.

This role oversees end-to-end account lifecycle operations, ensuring efficiency, accuracy, and compliance with company standards. The ideal candidate is a detail-oriented leader with strong operational discipline, process optimization expertise, and a track record of driving team performance and quality control.

This role is also responsible for advancing automation, AI, and tech enablement across Client Operations functions, driving scalability, reducing cost and risk, and ensuring critical processes operate on a 'human in the loop' model rather than fully manual execution.

On a daily basis, you will

Team Leadership & Development

• Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance.

• Set clear goals and performance expectations aligned with departmental objectives.

• Provide regular coaching, feedback, and professional development opportunities to build team capability.

• Oversee workload allocation, ensuring balanced capacity, productivity, and service quality.

• Manage recruitment, onboarding, and training to build a high-performing team culture.

Client & Cross-Functional