Senior Manager, Client Delivery - Cracow, Poland

AML RightSource; Kraków; On-site; PLN 169,253 - 202,731; Full time

Benefits offered by this job

Private medical healthcare

Remote work options

Group private insurance

MyBenefit Cafeteria

Annual discretionary bonus

Employee Assistance Program (EAP)

GoFLUENT language learning

Job summary

AML RightSource is looking for a Senior Manager in Kraków to lead and mentor large teams on AML/Financial Crimes projects. You will supervise day‑to‑day client engagements, drive KPI/KRI reporting, and manage risk while growing the business with direct client contact.

You will design reports, coordinate training, and ensure timely billing and compliance. Remote work options may apply; strong regulatory and crypto‑risk knowledge is essential for success.

Qualifications

• Bachelor’s Degree with 6–7+ years AML/Financial Crimes experience.
• Experience in fraud, sanctions, payments, Fintech, or AML regulations is a plus.
• Proven ability to lead, mentor, and coach teams of more than 50 employees.
• Ability to lead projects, coordinate timelines, and implement action items.
• Strong AML subject‑matter and project management skills to manage scope, budget, and timelines.
• Ability to resolve potential risks and issues while managing client expectations.
• Deep understanding of identity verification standards, due diligence, and business structure assessments.
• Knowledge of crypto‑specific risks and blockchain tracing methodologies.
• Familiarity with VASP interactions and global regulatory frameworks (FATF, FinCEN, EU AMLD).

Responsibilities

• Lead day‑to‑day operations on AML/FC engagements and manage risk escalation.
• Supervise operations in accordance with terms of service agreements and SOW/contract.
• Establish quality standards and implement quality control processes with Managers or Team Leads.
• Prepare reports and timely manage risks/issues on the engagement.
• Assist the Director or appointed lead in designing and implementing KPI/KRI reports.
• Identify and coordinate training needs for the project team.
• Attend client meetings and ensure appropriate AMLRS team members participate.
• Assess engagement leverage model to meet production needs and keep it aligned to the SOW.
• Ensure correct NetSuite time submission by the engagement team.
• Ensure client billing/invoices are completed accurately and sent for timely approval.
• Perform advanced KYC/KYB reviews, including risk assessments, source‑of‑funds analysis, and enhanced due diligence.
• Investigate blockchain transaction flows, identify illicit typologies, and draft SAR/STR reports.
• Support policy clarifications, playbook updates, and QA/QC alignment.
• Identify new opportunities or extensions of current work based on client AML programs.
• Organize and lead periodic touch points with client stakeholders to assess needs and gather feedback.
• Partner with the Director or appropriate Lead to prepare materials for client business or executive meetings.
• Participate in internal strategic initiatives across the Managed Services practice.
• Promote inclusive mentoring and coaching relationships across all staff levels.
• Work with Managers to create and facilitate opportunities for personal development and career progression.
• Ensure timely performance reviews and client surveys, promoting a culture of compliance.

Skills

Team leadership

Mentoring

Project management

AML/Fraud knowledge

Regulatory knowledge

Stakeholder management

KYC/KYB

Crypto risk awareness

VASP/regulatory frameworks

Education

Bachelor’s Degree in AML/FinCrime

Tools

Comply Advantage

Zendesk

Salesforce

Freshdesk

JIRA

SumSub

Onfido

Veriff

Trulioo

OpenCorporates

Dun & Bradstreet

Chainalysis

Elliptic

TRM Labs

Crystal Blockchain

Job description

About the Position

As a Senior Manager in our Financial Crime Client Delivery Services group, you will primarily be responsible for the leadership and supervision of Managers and Analysts on client projects. The successful candidate will manage day‑to‑day operations of client engagements, coach and mentor the team to meet client objectives, and bring an entrepreneurial, collaborative spirit to influence and identify opportunities.

The Senior Manager will maintain direct client contact, manage the client relationship, and contribute to the growth of AMLRS business. You will lead client meetings, ensure accurate KPI/KRI and dashboard reporting, and manage risk communication.

Primary Responsibilities

• Lead day‑to‑day operations on AML/FC engagements and manage risk escalation.
• Supervise operations in accordance with terms of service agreements and SOW/contract.
• Establish quality standards and implement quality control processes with Managers or Team Leads.
• Prepare reports and timely manage risks/issues on the engagement.
• Assist the Director or appointed lead in designing and implementing KPI/KRI reports.
• Identify and coordinate training needs for the project team.
• Attend client meetings and ensure appropriate AMLRS team members participate.
• Assess engagement leverage model to meet production needs and keep it aligned to the SOW.
• Ensure correct NetSuite time submission by the engagement team.
• Ensure client billing/invoices are completed accurately and sent for timely approval.
• Perform advanced KYC/KYB reviews, including risk assessments, source‑of‑funds analysis, and enhanced due diligence.
• Investigate blockchain transaction flows, identify illicit typologies, and draft SAR/STR reports.
• Support policy clarifications, playbook updates, and QA/QC alignment.

Contribute to AMLRS Business Development and Growth Initiatives

• Identify new opportunities or extensions of current work based on client AML programs.
• Organize and lead periodic touch points with client stakeholders to assess needs and gather feedback.
• Partner with the Director or appropriate Lead to prepare materials for client business or executive meetings.
• Participate in internal strategic initiatives across the Managed Services practice.

Mentor and Coach Engagement Teams

• Promote inclusive mentoring and coaching relationships across all staff levels.
• Work with Managers to create and facilitate opportunities for personal development and career progression.
• Ensure timely performance reviews and client surveys, promoting a culture of compliance.

Required Qualifications

• Bachelor’s Degree with 6‑7+ years of AML/Financial Crimes experience and regulatory knowledge.
• Experience in fraud, sanctions, payments, Fintech, or AML regulations is a plus.
• Proven ability to lead, mentor, and coach teams of more than 50 employees.
• Ability to lead projects, coordinate timelines, and implement action items.
• Strong AML subject‑matter and project management skills to manage scope, budget, and timelines.
• Ability to resolve potential risks and issues while managing client expectations.
• Deep understanding of identity verification standards, due diligence, and business structure assessments.
• Knowledge of crypto‑specific risks (mixers, privacy coins, NFTs, DeFi patterns) and blockchain tracing methodologies.
• Familiarity with VASP interactions and global regulatory frameworks (FATF, FinCEN, EU AMLD).

Tools & Systems

• Screening & Case Management: Comply Advantage, Zendesk, Salesforce, Freshdesk, JIRA.
• IDV Solutions: SumSub, Onfido, Veriff, Trulioo.
• KYB Tools: OpenCorporates, Dun & Bradstreet, national registries.
• Blockchain Analytics: Chainalysis, Elliptic, TRM Labs, Crystal Blockchain.

Preferred Qualifications

• Professional Certification.
• Master’s degree.
• Strong knowledge of banking industry and related regulations.
• Proven entrepreneurial spirit, collaboration, and change management.

Compensation

Minimum salary: 16,666 PLN gross/month.

Benefits

• Comprehensive private medical healthcare.
• Remote work options subject to position or project.
• Option to join a group private insurance plan (fee applicable).
• MyBenefit Cafeteria, including Multisport.
• Annual discretionary bonus based on company performance and individual contribution.
• Employee Assistance Program (EAP).
• Access to goFLUENT language learning platform.

Equal Employment Opportunity Statement

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reporting for Breaches of Law During Recruitment

All information concerning breaches of law during the recruitment process should be reported at [e-mail]. Upon request, you will be provided with the internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.