Senior Manager, Client Delivery - Cracow, Poland

passcon sp. z o.o.; Kraków; Hybrid; PLN 15,000 - 18,000; Full time

Benefits offered by this job

Private healthcare

Remote work options

Group private insurance

Multisport

Discretionary annual bonus

Employee Assistance Program (EAP)

Language learning platform

Job summary

passcon sp. z o.o. is seeking a Senior Manager to lead our Financial Crime Client Delivery Services group in Kraków. You will supervise Managers and Analysts on client engagements, oversee AML/KYC/EDD activities, and coach the team to meet client objectives while driving growth opportunities.

You will manage client relationships, ensure timely KPI/KRI reporting, and lead meetings with clients. The role requires a strong entrepreneurial mindset, collaboration, and effective change management.

Qualifications

• Bachelor's degree with AML/Financial Crimes experience and regulatory knowledge.
• Leadership and mentoring of large teams in AML/FC projects.
• Ability to manage scope, budget, timelines and client expectations.

Responsibilities

• Lead day-to-day operations on AML/FC engagements; manage risk and escalation.
• Supervise engagement teams per SOW/contracts and ensure QC standards.
• Prepare reports using AML/Financial Crime SME judgment; manage KPI/KRI reports.
• Identify training needs and ensure team has necessary knowledge and tools.
• Lead client meetings and coordinate with Directors/Leads for stakeholder updates.
• Ensure timesheets and client billing are accurate and timely.
• Perform advanced KYC/KYB reviews including enhanced due diligence.

Skills

Leadership

Mentoring

AML/Financial Crimes

Project management

KYC/EDD

Regulatory knowledge

Blockchain analytics

Client management

Education

Bachelor's degree

Tools

Comply Advantage

Zendesk

Salesforce

Freshdesk

JIRA

SumSub

Onfido

Veriff

Trulioo

OpenCorporates

D&B Open

Chainalysis

Elliptic

TRM Labs

Crystal Blockchain

Job description

About the Position

As a Senior Manager in our Financial Crime Client Delivery Services group, you will primarily be responsible for the leadership and supervision of Managers and Analysts on client projects. The successful candidate will utilize their management skills and AML/sanctions knowledge to oversee the day‑to‑day operations of client engagements whilst coaching and mentoring the team to meet the client's objectives. Furthermore, the role requires the individual to possess a strong entrepreneurial spirit, be highly collaborative, able to express ideas readily, manage change fluidly, and be able to influence and identify opportunities. The Senior Manager will have direct client contact and be responsible for managing the client relationship whilst contributing to the growth of AMLRS’ business. You will also be responsible for leading meetings with clients and ensuring that client KPI/KRI and overall dashboard reporting is accurate and issued timely. Ability to identify risks and manage downward and upward communication and feedback is important.

Primary Responsibilities

• Lead day-to-day operations on AML/FC engagements, manage, and escalation risk accordingly.
• Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract.
• Establish quality standards on the engagement and work with the Managers and/or Team Leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards.
• Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalation risks/issues on the engagement appropriately and timely.
• Assist the Director (or appointed lead, as applicable) on the engagement to design and implement KPI/ KRI reports.
• Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives.
• Attend client meetings and work with the Director (or assigned Lead, as applicable) to ensure that the appropriate AMLRS team members attend internal and external meetings.
• Work with the Manager(s) to continuously assess whether the engagement leverage model is adequate to meet engagement needs and production volumes and, at minimum, is in line with the requirements in the SOW at all times.
• Ensure that the engagement team submits their time in NetSuite correctly and on time.
• Ensure that client billing/invoices are completed correctly and sent to the Director or appointed lead, as applicable, for timely approval.
• Perform advanced KYC/KYB reviews, including risk assessments, source-of-funds/wealth analysis, and enhanced due diligence.
• Investigate blockchain transaction flows, identify illicit typologies, and draft SAR/STR reports.
• Support policy clarifications, playbook updates, and QA/QC alignment.
• Collaborate on workflow optimization and investigator training.
• Contribute to AMLRS business development and growth initiatives.
• Help identify new opportunities or opportunities to extend current work, based on understanding of client's AML program and its operations and gathering and documenting appropriate information.
• Help organize and help lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance.
• Partner with the Director or appropriate Lead to assist in putting together appropriate materials for client monthly/quarterly/bi-annual/annual business or executive meetings with the client.
• Involvement in certain internal strategic initiatives across the Managed Services practice working closely with Directors and others.
• Mentor and coach Engagement Teams.
• Promote and participate in inclusive mentoring and coaching relationships on the engagement, across all staff levels.
• Work with the Manager(s) on the team to create and facilitate opportunities for personal development and career progression (i.e. encourage attendance of AMLRS trainings and personal development events and initiatives).
• Adhere to appropriate process for the engagement team to complete performance reviews and any internal and external client surveys timely - promote a culture of compliance.

Required Qualifications

• Bachelor’s Degree with 6-7 years or more of AML / Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD and AML independent testing.
• The following experience and/or knowledge is a plus: (i) Fraud and/or sanctions experience; (ii) Payments and/or Fintech experience; (iii) Understanding and/or knowledge of AML regulations.
• Proven ability to lead, mentor and coach teams of more than 50 employees, including Managers.
• Ability to lead projects, develop timelines, coordinate project teams and implement action items during the life of a project.
• Ability to exercise AML subject matter expertise and project management skills to effectively manage scope, budget, and timelines on AML/FC projects.
• Ability to identify and manage prompt resolution of potential risks and issues while managing client expectations.
• Strong understanding of identity verification standards, customer due diligence, and business structure assessments.
• Knowledge of crypto‑specific risks (mixers, privacy coins, NFTs, DeFi patterns).
• Deep familiarity with blockchain tracing methodologies and VASP interactions.
• Awareness of global regulatory frameworks (FATF, FinCEN, EU AMLD).

Preferred Qualifications

• Professional Certification
• Master’s degree
• Strong knowledge of banking industry and related regulations and laws.
• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities.

Additional components of our benefits package:

• Minimum salary: 16,666 PLN gross/month
• Comprehensive private medical healthcare
• Remote work options subject to the type of position or project
• The option to join a group private insurance plan (subject to a fee)
• MyBenefit Cafeteria including Multisport
• Annual discretionary bonus, subject to both company performance and individual contribution
• Employee Assistance Program (EAP)
• Access to goFLUENT language learning platform

Tools & Systems

Screening & Case Management

• Comply Advantage
• Zendesk
• Salesforce
• Freshdesk
• JIRA

IDV Solutions

• SumSub
• Onfido
• Veriff
• Trulioo

KYB Tools

• OpenCorporates
• Dun & Bradstreet
• national registries

Blockchain Analytics

• Chainalysis
• Elliptic
• TRM Labs
• Crystal Blockchain

All the information concerning breaches of law during the recruitment process should be reported at [e-mail]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.

AML RightSource is the leading expert solutions provider of managed services and advisory, dedicated exclusively to financial crime compliance. As financial crime continues to evolve, we help organizations stay ahead through expert‑led services and deep industry knowledge. Specializing in anti‑money laundering, financial crime prevention, and third‑party compliance, we deliver tailored solutions that enhance operational efficiency and reduce business risk. With a global presence and a team of more than 7,000 specialized, trained professionals, AML RightSource partners closely with clients to transform their compliance programs into strategic advantages. We empower organizations to strengthen compliance, protect their businesses, and confidently navigate an ever‑changing financial crime landscape.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.