Manager, Benefits Operations

Bristol-Myers Squibb; Poland; On-site; PLN 180,000 - 240,000; Full time

Job summary

Bristol Myers Squibb is seeking a Manager, Benefits Operations to oversee end-to-end administration of health and welfare programs across EMEA. You will collaborate with Payroll, Communications, HR Business Partners and external partners to ensure accurate benefits delivery and superior service.

In this senior role you will drive process improvements, manage enrollments and renewals, analyze cost trends, and lead system changes with HRIS platforms.

Qualifications

• Bachelor's degree in HR, business administration or related field; equivalent experience.
• CIPD certification preferred.
• At least 5 years of hands-on benefits administration experience.
• Experience with self-insured plans or large, complex benefits programs; Medicare and retirement knowledge preferred.
• Experience with HRIS/benefits software; familiarity with Workday and Benifex preferred.
• Experience implementing new benefit technologies and operational redesigns.

Responsibilities

• Oversee end-to-end administration of benefits and retirement programs.
• Provide Tier 2 support and partner with Payroll, HRBP and vendors.
• Lead annual enrollment planning and renewals with stakeholders.
• Analyze enrollment data to identify trends and cost-saving opportunities.
• Implement system changes and drive process improvements; automate where possible.
• Coordinate M&A activities for Benefit Operations and training resources.

Skills

Strong analytical skills

Cross-functional collaboration

Education

Bachelor's degree in Human Resources or related field

CIPD certification (preferred)

Tools

Workday

Benifex

Job description

At Bristol Myers Squibb, our employees often ask, "Who are you working for?"-a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

The Manager, Benefits Operations is a key member of People Services, responsible for the effective execution and administration of Bristol-Myers Squibb's (BMS) benefits and retirement programs across markets. This role plays a central role in managing and coordinating the administration of all company-sponsored health and welfare benefits and wellness programs for EMEA. It provides Tier 2 support and works collaboratively with internal People Services teams - including Payroll, Communications, HR Business Partners and Workforce Administration - as well as external partners such as benefit administrators, insurance carriers, vendors, and brokers. This role requires a high degree of independence, strong problem-solving skills, and the ability to drive process improvements and lead project teams when needed while being agile.

Key Responsibilities

• Oversee end-to-end operations of benefits programmes, including medical, pensions, dental, vision, life insurance, disability, wellness programs and all other ancillary plans, ensuring efficiency and a positive customer experience as the second level of expertise.
• Serve as a senior subject matter expert and consultant for others on the team and throughout People Services on all benefit operations activities.
• Partner with Benefit Strategists and product design to determine feasibility of proposed benefit additions or modifications; participate in implementation meetings providing SME knowledge for operationalisation of plans and processes.
• Implement operational changes; identify opportunities for process automation to reduce manual tasks and create streamlined, efficient processes.
• Oversee and monitor benefit-related activities: eligibility, enrolments, status changes, terminations, claims, provider portal updates, and payment processes.
• Manage renewals, enrolment windows, and annual activity calendars - including Annual Enrollment planning and execution - in partnership with internal and external stakeholders; analyze enrollment data to identify trends and opportunities for improvement.
• Find trends coming from employee feedback and experiences and identify the right solutions to meet business needs; monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost‑saving, optimization and program improvements.
• Interpret, communicate, and document benefit plan provisions and processes contributing to continuous enhancement of workflows; review and make timely updates to employee reference materials and Knowledge Articles and work instructions in the internal data base and benefits system.
• Act as an escalation point for complex benefit issues, providing solutions and guidance; utilize ServiceNow to research and resolve Tier 2 benefit cases.
• Create and set controls over benefit utilizations and payments; prepare financial reports, create and manage purchase orders, and process, audit and reconcile invoicing for carriers and vendors.
• Specify and implement system changes, conduct testing, and train team members; lead implementations, enhancements, testing and deployment of BMS benefit plans and systems.
• Coordinate M&A activities for Benefit Operations (employee data load coordination, enrollment windows, M&A concessions, Prism reports, and historic archiving requirements).
• Collaborate with internal partners, carriers and vendors to create and deliver training resources, webinars, workshops and informational materials for benefits offerings.
• Stay informed about industry best practices, emerging trends and regulatory changes pertaining to benefit operations.

Requirements

• Education:
• Bachelor's degree in Human Resources, Business Administration or related field, or equivalent experience.
• Professional certifications such as CIPD preferred.
• Experience:
• Minimum of 5 years of hand on experience in benefits administration.
• Experience with self-insured benefit plans or large, complex benefits programs required; Medicare and retirement knowledge preferred.
• Experience with benefits administration software and HRIS platforms required; familiarity with Workday and Benifex preferred.
• Prior experience implementing new benefit technologies, upgrading systems and operational redesigns strongly preferred.
• Knowledge of HR policies, processes, and regional benefits-related legislation.
• Experience in fast-paced, complex environments managing multiple priorities.

Skills

• Strong analytical skills a