Loyalty Program Engagement & Partner Relations Specialist

Mastercard Inc.; Województwo mazowieckie; On-site; PLN 70,000 - 100,000; Full time

Job summary

Mastercard Inc. in Poland is seeking a Customer Engagement & Relationship Specialist for the Bezcenne Chwile loyalty program. You will support banks and fintechs, help optimize rewards and communications, and drive partner relationships to deepen customer engagement.

Role requires collaboration across Marketing, Product, and Operations to deliver a compelling program experience for banks, fintechs and cardholders.

Qualifications

• 2+ years of professional experience in customer, commercial, relationship, marketing or related business environment.
• Fluent Polish with strong written communication and very good English.
• Strong communication and relationship-building skills across diverse stakeholders.
• Curious and proactive, able to contribute ideas and improve customer experience.
• Ability to combine creative thinking with data and performance insights.

Responsibilities

• Build and maintain strong relationships with participating banks and fintechs to support customer engagement objectives.
• Contribute to development and optimization of rewards catalog, offers, and engagement initiatives.
• Identify opportunities to strengthen customer engagement and program participation using insights and market trends.
• Collaborate with Marketing and agency partners to craft clear communications for users and partners.
• Review program, campaign and reward-redemption performance and translate into practical recommendations.
• Research market trends and benchmark loyalty programs to bring new ideas.
• Coordinate selected initiatives from idea to implementation.
• Partner with internal teams to ensure a consistent program experience.
• Contribute to agreed program and partner KPIs.

Skills

Polish fluency

English proficiency

Strong communication

Relationship-building

Stakeholder collaboration

Curious and proactive

Data-informed recommendations

Job description

Mastercard Inc. in Poland is seeking a Customer Engagement & Relationship Specialist for the Bezcenne Chwile loyalty program. You will support banks and fintechs, help optimize rewards and communications, and drive partner relationships to deepen customer engagement.

Role requires collaboration across Marketing, Product, and Operations to deliver a compelling program experience for banks, fintechs and cardholders.