End-to-End Logistics CX Specialist

Maersk; Warszawa; On-site; PLN 90,000 - 135,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Pension Plan

ZFŚS (Company Social Benefits Fund)

Employee Assistance Program

Global Referral Program

Role specific benefits

Job summary

Maersk in Warsaw is seeking a customer experience professional to design tailored logistics solutions and oversee end-to-end shipment processes. You will collaborate with customers, suppliers, and internal teams to deliver seamless, world-class service and drive continuous improvement.

Ideal candidates have prior customer-facing experience, a proactive mindset, and strong English skills; Polish language is a plus. The role offers growth opportunities and a dynamic, global work environment.

Qualifications

• Experience in customer-facing roles and delivering great customer experiences.
• Strong communication skills and ability to handle issues with a positive attitude.
• Proficiency in English; Polish language skills preferred.

Responsibilities

• Create tailor-made logistics solutions for customers and coordinate with global teams.
• Own the customer experience and monitor shipment life cycle to ensure SLAs are met.
• Provide insights on risks and trends to Maersk management.

Skills

Customer service

Communication

English fluency

Polish language

Education

Bachelor's degree in Logistics

Tools

CRM software

Maersk systems

Job description

Maersk in Warsaw is seeking a customer experience professional to design tailored logistics solutions and oversee end-to-end shipment processes. You will collaborate with customers, suppliers, and internal teams to deliver seamless, world-class service and drive continuous improvement.

Ideal candidates have prior customer-facing experience, a proactive mindset, and strong English skills; Polish language is a plus. The role offers growth opportunities and a dynamic, global work environment.