Lead Customer Support Consultant

SimCorp; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work model (2 days in office, 3

Medical insurance

Multisport card

Share plan eligibility

Job summary

SimCorp is hiring a Lead Customer Support Consultant in Warsaw to deliver expert support to clients and manage escalated inquiries. You will guide junior consultants, coordinate with cross-functional teams, and ensure service delivery aligns with client expectations and business targets.

The role requires a finance/economics degree and experience in the financial sector, with strong communication and analytical skills.

Qualifications

• Degree in finance/economics.
• Experience in the financial world (asset management/insurance/pension funds) is valued.
• Strong communication and organizational skills.
• Analytical mindset with methodical approach.
• Ability to prioritize multiple tasks in time-sensitive environments.

Responsibilities

• Provide expert-level support and service delivery to clients.
• Lead escalations and guide junior consultants.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Document solutions in the knowledge base and communicate enhancements.
• Maintain high customer satisfaction and liaise with client management as needed.
• Potential to grow through training and mentoring.

Skills

Strong communication

Analytical thinking

Time management

Team collaboration

Customer focus

Education

Finance/Economics degree

Tools

SimCorp Dimension

Job description

Overview

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. SimCorp values caring, customer success-driven, collaborative, curious, and courageous work. We focus on skills development, relationship building, and client success in a people-centered environment that supports growth, being heard, valued, and empowered.

Role

Lead Customer Support Consultant responsible for expert-level support and service delivery to clients. Manage escalated client inquiries, provide guidance to junior consultants, and ensure that support processes align with client expectations and business targets. Collaborate with cross-functional teams to troubleshoot, resolve issues, and enhance overall customer satisfaction.

What you will be responsible for

• Define, communicate, and solve issues by liaising between the customer, their support teams, SimCorp developers, and other consultants.
• Investigate customer issues with a focus on reproducing problems internally and diagnosing them with SimCorp technical teams.
• Verify and propose workarounds for customers while issues are being resolved.
• Document solutions to recurring issues in the internal knowledge base.
• Maintain close contact and communicate errors and enhancement requests with local development staff and the central Development Division.
• Maintain a high level of customer satisfaction with clients and liaise with client management as needed.
• You will be trained and mentored to become highly skilled in your field.
• Extended hours may be required on occasion.

What we value

• A degree in finance/economics.
• Experience within the financial world (e.g., asset management, insurance, pension funds, funds management, or custodian). Experience with SimCorp Dimension is a plus.
• Knowledge or strong interest in financial issues—both theoretical and practical.
• Good communication and organization skills.
• Strong analytical skills and a structured, methodical approach.
• Ability to prioritize multiple tasks and work in a time-sensitive environment.
• Service-minded with the ability to thrive in a team.

Benefits

• Flexible working hours and hybrid model (2 days in the office, 3 days remote).
• Modern office near Wilanowska metro with quiet zones and ergonomic workstations.
• Base salary with annual bonus structure.
• Holiday allowance with a 2-week vacation.
• Occasional remote work across Poland and international options (up to 24 days domestic, 20 days international per year).
• Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available).
• Multisport card with 75% employer contribution.
• Unum group life insurance (employee-paid upgrade available).
• Medicover travel insurance for private trips and global business travel insurance.
• Potential to join Deutsche Börse Group Share Plan (eligible after 1 year).
• Opportunities for professional training and courses; language classes available for Polish, German, and English as per business needs.
• Integration events, volunteering initiatives, and employee-led clubs.

Next steps

Please submit your application in English via our career site. Only applications submitted through our system will be processed. We are committed to reducing bias in recruitment and ask you to exclude personal data such as photo, age, or non-professional information from your application. For questions, contact Małgorzata Kobierska, Senior Talent Acquisition Partner, at [e-mail].

Who we are

For over 50 years, SimCorp has partnered with investment and asset managers as a leading provider of integrated investment management solutions. We are 4,000+ colleagues from diverse nationalities and backgrounds, part of the Deutsche Börse Group following the merger with Axioma. We are an equal opportunity employer, committed to building a culture where diverse perspectives are valued and growth is encouraged. We support a global client base of 3,000+ and are a growing, international organization.