Lab&IT support technician

SoftServe; Kraków; Hybrid; PLN 55,000 - 75,000; Full time

Job summary

SoftServe is seeking an IT support specialist to maintain laboratory infrastructure, manage hardware and network equipment, and ensure reliable operation of office and testing environments.

You will perform hands‑on support, troubleshoot hardware, administer lab servers, and coordinate logistics for equipment across testing and development spaces. This role emphasizes independent work, strong communication, and collaboration with engineering teams and management.

Qualifications

• Basic understanding of TCP/IP networking fundamentals.
• Familiarity with Ethernet and Wi‑Fi technologies, including switches and cabling.
• Experience with Linux and Windows operating systems.
• Hands‑on system administration and troubleshooting tasks.
• Basic knowledge of remote administration tools such as SSH and RDP.
• Understanding of storage concepts, virtualization, and containers.
• Strong problem‑solving skills and willingness to learn new technologies.
• Ability to work independently and manage multiple priorities.
• Good communication and collaboration skills.

Responsibilities

• Maintain and manage laboratory and conference room equipment.
• Recover and repair malfunctioning hardware used in testing.
• Administer laboratory servers and allocate resources.
• Manage office network infrastructure for stable connectivity.
• Troubleshoot network issues with switches and access points.
• Service and replace accessories in hot desks and shared spaces.
• Coordinate logistics for receiving, packing, and shipping equipment.
• Collaborate with building management to support office infra.
• Maintain accurate inventory of equipment and assets.
• Support continuous improvement of laboratory operations.

Skills

Networking basics

Multi-OS experience

Troubleshooting skills

Communication

Independence

Prioritization

Tools

Linux

Windows

SSH

RDP

DHCP

DNS

VLAN concepts

Networking hardware

Virtualization

Containers

Job description

In this role, you will support a global technology project focused on developing accessories for conference room cameras used in modern collaboration environments. You will be responsible for maintaining laboratory infrastructure, managing hardware and network equipment, and ensuring reliable operation of office and testing environments. This position combines hands‑on IT support, hardware troubleshooting, network administration, and laboratory management.

RESPONSIBILITIES

• Maintain and manage laboratory and conference room equipment, including setup, configuration, integration, and troubleshooting of devices
• Recover and repair malfunctioning or bricked hardware used in testing and development environments
• Administer laboratory servers, including resource allocation, monitoring, and support for engineering teams
• Manage and maintain office network infrastructure, ensuring stable and secure connectivity
• Troubleshoot network issues and support the operation of switches, access points, and connected devices
• Service, repair, and replace accessories used in hot desks and shared workspaces
• Coordinate logistics activities, including receiving, organizing, packing, and shipping equipment
• Collaborate with building management and external stakeholders to support office infrastructure and resolve technical issues
• Maintain accurate inventory of equipment, devices, and laboratory assets
• Support the continuous improvement of laboratory operations and technical environments

REQUIREMENTS

• Basic understanding of TCP/IP networking fundamentals
• Knowledge of Ethernet and Wi‑Fi technologies, including switches, access points, and network cabling
• Familiarity with DHCP and DNS, with basic understanding of VLAN concepts
• Experience working with Linux and Windows operating systems
• Hands‑on experience with everyday system administration and troubleshooting tasks
• Basic knowledge of remote administration tools such as SSH and RDP
• Understanding of user account management, permissions, and access control
• Awareness of storage concepts, virtualization, and containers
• Strong problem‑solving skills and willingness to learn new technologies
• Ability to work independently and effectively manage multiple priorities
• Good communication and collaboration skills

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

About us

We are a digital engineering and technology consulting company where expertise grows alongsidepeople. For more than 30years, we have been elevating technology: helping organizations navigate complex businesschallenges by combining deepengineering knowledge with thoughtful, research-backed innovation. Our teams work across keyareas: digitalengineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalablesolutions rooted in realbusiness needs and measurable human impact.

You bring your perspective and ambition. We create an environment where your work meetsclarity, confidence, andpurpose.

We offer

Work from home, from the office, or in a hybrid format that supports focus andcollaboration.

• Competitive, market-based pay, benchmarked by role andlocation — plus health coverage, paid time off, wellness support, and learningopportunities.

Approachable leaders who communicate openly, keep teams close to the strategy, andsupport long-term planning.

Advanced tech communities

Stay close to AI/ML, Cloud, Quantum Computing, IoT, andRobotics communities, with projects built on modern frameworks.

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