Polish speaking Service Desk Representative

Cognizant; Poland; On-site; PLN 58,000 - 97,000; Full time

Benefits offered by this job

Multilingual environment

Competitive salary

Sport benefits

Medical benefits

Language courses

Team events

Annual salary review

Job summary

Cognizant is seeking Service Desk Support Representatives for its Budapest, Hungary office. The role involves delivering first-line IT support to clients in Polish with intermediate English, handling calls, emails and web queries, and logging tickets in our system.

You will escalate complex issues to Level 2 and strive to maintain high customer satisfaction. The position requires a high school diploma and the ability to work 8-hour shifts in a multilingual, collaborative environment.

Qualifications

• Polish and English language skills required (upper-intermediate or better).
• Experience in IT service desk or customer service is a plus.
• High School diploma required.
• Willingness to work in 8-hour shifts.
• Strong written and verbal communication skills.

Responsibilities

• Resolve IT issues as first point of contact (Level 1 IT support).
• Handle end-user calls, web queries via tools, phone and email.
• Log calls and document accurately in the ticketing system.
• Escalate unresolved issues to Level 2 teams.
• Keep users informed and follow up on ongoing cases.
• Maintain and improve customer satisfaction.

Skills

Polish language

English language

IT service desk

Communication

Customer service

Education

High School diploma

Tools

Ticketing system

Job description

Description: Polish speakingService Desk Representative

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Centre) market since 2008 providing multilingual IT services with almost 1000 employees.

For our office in Budapest, Hungary we are looking for Service Desk Support Representatives.

Responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

Requirements

• We are looking for you, if you: - have excellent written and verbal communication skills in Polish and at least upper-intermediate English, trilingual candidates will have an advantage
• Experience IT Service Desk or customer service is an advantage
• Have High School degree
• You are open to work in different shifts (each shift is 8 hours)
• Have excellent communication skills – both written and spoken
• Are flexible, open-minded personality with a "can do" attitude

Offer

• Multilingual environment
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
• Easy to access location and modern office building
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move- SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review