Kraków-Based Strategic Account Manager

Wolt; Poland; On-site; PLN 11,000 - 14,000; Full time

Job summary

Wolt is seeking an experienced Account Manager in Kraków to build strong partnerships and deliver outstanding service to restaurant partners on the platform.

You will work closely with marketing to plan campaigns, review performance, and identify growth opportunities, while using data insights to drive better outcomes.

Fluency in Polish and English, relationship-building skills, and comfort in a fast-paced, sales‑driven environment are essential.

Qualifications

• Solid experience in account management, partnership management, or a similar partner-facing role.
• Experience with performance metrics, marketing solutions, or growth initiatives is a plus.
• Strong relationship-building skills and fluency in both Polish and English.

Responsibilities

• Supporting partners in leveraging marketing and growth solutions to help maximize their business potential on the platform.
• Working closely with the marketing team to plan and execute campaigns together with restaurant partners.
• Preparing regular business reviews (monthly and quarterly), sharing performance insights, identifying opportunities, and building joint growth plans.
• Analysing operational and commercial metrics to identify trends, address challenges, and propose data‑driven solutions that improve partner performance and customer experience.
• Leading collaborative discussions and negotiations around campaigns, marketing investments, and initiatives that create long‑term value.
• Helping partners in adopting new tools, features, and operational best practices.
• Staying up to date with local market trends, customer preferences, and competitor activity to strengthen partner presence.

Skills

Account management

Relationship building

Data analytics

CRM systems

Polish & English

Marketing & growth

Tools

Looker

Power BI

Job description

Wolt is seeking an experienced Account Manager in Kraków to build strong partnerships and deliver outstanding service to restaurant partners on the platform.

You will work closely with marketing to plan campaigns, review performance, and identify growth opportunities, while using data insights to drive better outcomes.

Fluency in Polish and English, relationship-building skills, and comfort in a fast-paced, sales‑driven environment are essential.