Konsultant Centrum Kontaktu

SanomA; Województwo pomorskie; On-site; PLN 35,000 - 45,000; Full time

Job summary

SanomA is seeking a Consultant for their Customer Contact Center in Gdańsk, Poland. The role involves performing customer service tasks for inbound and outbound traffic, including providing information about products, resolving complaints, and offering technical support. Ideal candidates will possess strong communication skills and experience in customer service. This position offers a remote work option, emphasizing an inclusive workplace for all candidates.

Qualifications

• Ability to provide information on order fulfillment and services.
• Experience in customer service tasks and technical support.
• Strong communication and problem-solving skills.

Responsibilities

• Execute customer service tasks in inbound traffic appropriately.
• Verify and complete personal and marketing data.
• Conduct market research and assist in resolving customer issues.

Job description

Konsultant Centrum Kontaktu page is loaded## Konsultant Centrum Kontakturemote type: Remotelocations: Gdańsktime type: Tempo pienoposted on: Offerta pubblicata ierijob requisition id: JR-2234Performing work conscientiously and diligently, and adhering to applicable procedures and supervisor's instructions within the scope of the job performed.Correct, timely, and effective execution of customer service tasks in inbound traffic, related to the following activities:* Receiving, monitoring, and providing information on order fulfillment* Providing information on products and services offered and commercial offerings* Providing information on ongoing marketing campaigns* Assisting in resolving problems and accepting complaints and returns* Providing technical support for multimedia productsOutbound traffic, related to the following activities:* Verifying and completing personal and marketing data* Conducting market research and marketing studies* Providing information on new products and promotional campaigns* Inviting customers to meetings**About Sanoma Learning**Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students. *Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.*