Key Clients Specialist

Dentons; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits (Medicover)

MultiSport card

Benefit Cafeteria

Private insurance option

Birthday day off

Learning & development opportunities

Hybrid work Warsaw

Job summary

Dentons is seeking a Key Clients Specialist to independently manage day-to-day revenue processes for assigned strategic and global clients, ensuring accurate, timely service across Dentons offices. You will coordinate onboarding, billing, e-billing, reporting and data maintenance while acting as a main contact for Partners, Finance teams and client representatives.

Collaborate on process improvements, drive automation using Excel/macros/AI, and support junior colleagues.

Qualifications

• Bachelor’s or Master’s degree in Finance, Accounting, Economics, Business Administration or a related field.
• 2 years of professional experience, including at least one year in revenue, billing or financial operations.
• Good understanding of revenue management, billing, e-billing and financial reporting processes.
• Ability to interpret financial data, identify discrepancies and understand operational impact.
• Knowledge of client billing requirements, rates, pricing arrangements and financial controls.
• Familiarity with process improvement, automation and professional-services financial operations.

Responsibilities

• Revenue operations: Manage day-to-day revenue processes for assigned clients, including onboarding, billing, e-billing, invoice review, reporting, data maintenance and revenue monitoring.
• Client ownership: Ensure activities are completed accurately and on time, following up on outstanding actions or information.
• Stakeholder communication: Work closely with Partners, Finance teams and other internal stakeholders on operational and financial matters.
• Client contact: Act as a day-to-day contact for client Finance, billing and Legal Operations teams, resolving routine queries and coordinating follow-up.
• Issue resolution: Investigate and resolve standard operational issues, escalating complex matters when needed.
• Reporting and analysis: Prepare and validate financial and operational reports, identify discrepancies and highlight relevant trends.
• Quality and compliance: Deliver accurate, timely and client-focused support in line with Firm policies and financial controls.
• Process improvement and automation: Identify opportunities to simplify and improve processes using Excel, macros, AI and approved automation tools.
• Documentation and knowledge sharing: Maintain client-specific procedures and support Junior Specialists with guidance.
• Projects and flexibility: Support client implementations, process changes, team initiatives and peak workload periods.

Skills

Revenue operations

Billing

E-billing

Financial reporting

Data maintenance

Stakeholder comms

Process improvement

Automation

Education

Finance

Accounting

Economics

Business Administration

Tools

Excel

Macros

AI

Automation tools

Job description

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.

About the Opportunity

The Key Clients Specialist is responsible for independently managing day-to-day revenue processes for assigned strategic and global clients, ensuring accurate, timely and consistent service delivery across Dentons offices and regions. The role acts as an operational point of contact for Partners, Finance teams and client representatives and manages standard to moderately complex activities across client onboarding, billing and e-billing, reporting, revenue monitoring and ongoing data maintenance. The Specialist resolves operational issues, contributes to process improvement and supports less experienced colleagues through knowledge sharing and practical guidance. The role provides opportunities to develop expertise in complex global client processes, stakeholder advisory, automation and process design and progress toward a Senior Key Clients Specialist position.

Resposibilities

• Revenue operations: Manage day-to-day revenue processes for assigned clients, including onboarding, billing, e-billing, invoice review, reporting, data maintenance and revenue monitoring.
• Client ownership: Ensure activities are completed accurately and on time, following up on outstanding actions or information.
• Stakeholder communication: Work closely with Partners, Finance teams and other internal stakeholders on operational and financial matters.
• Client contact: Act as a day-to-day contact for client Finance, billing and Legal Operations teams, resolving routine queries and coordinating follow-up.
• Issue resolution: Investigate and resolve standard operational issues, escalating complex, high-risk or non-standard matters when needed.
• Reporting and analysis: Prepare and validate financial and operational reports, identify discrepancies and highlight relevant trends.
• Quality and compliance: Deliver accurate, timely and client-focused support in line with Firm policies, client requirements and financial controls.
• Process improvement and automation: Identify opportunities to simplify and improve processes using Excel, macros, AI and approved automation tools.
• Documentation and knowledge sharing: Maintain client-specific procedures and support Junior Specialists and Interns with process-related guidance.
• Projects and flexibility: Support client implementations, process changes, team initiatives and peak workload periods.

• Bachelor’s or Master’s degree in Finance, Accounting, Economics, Business Administration or a related field.
• 2 of professional experience, including at least one year in a revenue, billing or financial operations role.
• Good understanding of revenue management, billing, e-billing and financial reporting processes.
• Ability to interpret financial data, identify discrepancies and understand their operational impact.
• Knowledge of client billing requirements, rates, pricing arrangements and financial controls.
• Familiarity with process improvement, automation and professional-services financial operations.

• Private medical healthcare provided by Medicover
• MultiSport card
• Benefit Cafeteria system
• Option to join a private insurance plan
• An additional day off for your birthday
• Tailored learning & development opportunities
• Hybrid work model with a modern office in Warsaw city center