Key Account Manager

Jingdong International Middle East FZE; Poland; On-site; PLN 120,000 - 190,000; Full time

Job summary

JINGDONG Logistics is seeking a results-driven Account Manager to manage and grow key logistics accounts in Poland. You will develop account strategies, identify opportunities for expansion, and serve as the primary liaison between clients and our operations teams, ensuring high service quality.

Fluency in English is required; Mandarin is a plus. The ideal candidate has a Bachelor’s degree in Business or Logistics and at least 3 years in logistics or freight-forwarding sales, with a proven track

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.
• Minimum 3 years of experience in logistics or freight forwarding sales.
• Proven track record in key account management and customer relationship building.
• Strong communication, negotiation, and presentation skills.
• Fluent in English; proficiency in Mandarin is a plus.

Responsibilities

• Manage and grow key logistics accounts to achieve sales and revenue targets.
• Develop account strategies and identify opportunities for expansion and new business.
• Serve as the main contact point for customers, ensuring high satisfaction and service quality.
• Collaborate with operations and customer service teams to deliver tailored logistics solutions.
• Conduct market and competitor analysis to support account development plans.
• Prepare proposals, quotations, and presentations for clients.

Skills

Key account management

Customer relationship building

Communication skills

Negotiation skills

Presentation skills

English fluency

Mandarin knowledge (nice to have)

Education

Bachelor's degree in Business/Logistics or related field

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Manage and grow key logistics accounts to achieve sales and revenue targets.

• Develop account strategies and identify opportunities for expansion and new business.

• Serve as the main contact point for customers, ensuring high satisfaction and service quality.

• Collaborate with operations and customer service teams to deliver tailored logistics solutions.

• Conduct market and competitor analysis to support account development plans.

• Prepare proposals, quotations, and presentations for clients.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.

• Minimum 3 years of experience in logistics or freight forwarding sales.

• Proven track record in key account management and customer relationship building.

• Strong communication, negotiation, and presentation skills.

• Fluent in English; proficiency in Mandarin is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.