Operations Flow Manager (m/f/d)

Westwing; Robakowo; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Discounts

Wellbeing support

Team events

Lunch subsidies

Job summary

Westwing in Robakowo, Poland, is hiring an Operations Flow Manager to optimise daily inbound and outbound flows in our Polish e-commerce warehouse. You will own end-to-end flow strategy, dock scheduling, staging, and resource allocation to support business priorities and ensure fast, reliable delivery for customers.

You will lead teams, plan staffing and shifts, monitor KPIs such as throughput and dock utilisation, collaborate with inbound, outbound, inventory, transport and customer service,

Qualifications

• 3+ years of experience in logistics, inbound/outbound flow, or warehouse operations.
• Strong analytical mindset with ability to translate data into flow improvements.
• Hands-on leadership in a dynamic environment.
• Proficiency with WMS systems and logistics software.
• Fluent Polish and English; other European languages a plus.
• Knowledge of EU transport regulations and handling bulky furniture is desirable.

Responsibilities

• Drive operational excellence by managing and optimising daily inbound and outbound flows.
• Own end-to-end flow strategy including dock scheduling, staging, and resource allocation.
• Analyse performance data, track KPIs (throughput, dwell time, dock utilisation), and implement actions.
• Collaborate cross-functionally with inbound, outbound, inventory, transport, and customer service teams.
• Support planning for launches, promotions and seasonal peaks.
• Lead and train teams; plan staffing and shifts to meet flow needs.
• Ensure safety and compliance across all goods movement processes.

Skills

Analytical mindset

Leadership

Coordination

Problem-solving

Data-driven decisions

Polish language

English (B2)

EU transport regulations

Tools

WMS systems

Job description

JOIN OUR TEAM

As Operations Flow Manager, you will play a key role in optimising the movement of goods and ensuring the smooth flow of team members through our Polish e-commerce warehouse. You will ensure that all inbound and outbound processes run seamlessly, enabling a smooth, fast, and reliable delivery experience for our customers. This position is unlimited and based in Robakowo.

WHAT YOU'LL DO

• Drive operational excellence by managing and optimising daily inbound and outbound flows, ensuring a balanced and efficient warehouse operation
• Own the end-to-end flow strategy, including dock scheduling, staging area planning, and resource allocation to support business priorities
• Analyse performance data to identify bottlenecks, track flow KPIs (throughput, dwell time, dock utilisation), and implement corrective actions
• Collaborate cross-functionally with inbound, outbound, inventory, transport, and customer service teams to guarantee full operational alignment
• Support planning for key business moments, including product launches, promotions, and seasonal peaks
• Lead and support teams by ensuring proper staffing, training, and shift planning aligned with flow needs
• Ensure compliance and safety across all goods movement processes, maintaining company standards and documentation accuracy

YOU COME WITH

• 3+ years of experience in logistics, inbound and outbound flow, or warehouse operations, ideally in e-commerce or retail
• A strong analytical mindset with the ability to translate data into practical flow improvements
• Excellent coordination and problem-solving skills, with attention to precision and efficiency
• Hands-on leadership experience, fostering collaboration and continuous improvement in a dynamic environment
• Proficiency in WMS systems and logistics software
• Fluent Polish and at least B2-level English; other European languages are a plus
• Knowledge of EU transport regulations and experience handling bulky or furniture products is highly desirable

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.

• A high-performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
• Subsidised daily lunches (you choose what you want!)

ABOUT US

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.