Operations Manager (m/f/d)

Westwing; Poznań; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing resources

Team events & meals

Job summary

Westwing is seeking a Senior Operations Manager in Robakowo to lead daily distribution centre operations across inbound and outbound teams, focusing on capacity, inventory accuracy and safety.

You will drive KPI performance, mentor a multi-shift staff, and implement Lean/Six Sigma improvements while ensuring compliance with local regulations.

This leadership role supports a fast-paced, design-driven home goods brand and contributes to our growth strategy.

Qualifications

• 4+ years of leadership in a high-volume distribution centre or warehouse
• Proven track record managing both Inbound and Outbound operations
• Strong data literacy and ability to interpret warehouse metrics
• Change and crisis-management experience with peak surges and disruptions
• Strategic communication and alignment between frontline staff and leadership
• Fluency in English and Polish (written and spoken)

Responsibilities

• Direct and optimise daily warehouse operations across Inbound and Outbound functions
• Forecast and manage labour, space and equipment to maintain throughput
• Ensure inventory control and accuracy through cycle counts and collaboration with inventory teams
• Establish and monitor KPIs like Dock‑to‑Stock, Order Fill Rate, Picking accuracy, CPU
• Mentor a multi‑shift team of supervisors and associates for high performance
• Drive a proactive safety culture and strict regulatory compliance (EHS)
• Lead continuous improvement initiatives (Lean, Six Sigma, 5S) and automation integration

Job description

JOIN OUR TEAM

Senior Operations Manager

As a Senior Operations Manager at Westwing, you will direct all daily distribution centre operations across our warehouse departments, focusing on resource capacity, inventory accuracy and a proactive safety culture. In this strategic and impact-driven role, you will thrive in a fast-paced environment where your communication and crisis-management skills will drive team growth and operational excellence during peak surges. You will act with ownership and pace to lead your area and elevate our operational standards, contributing directly to our vision of becoming the Superbrand in Design. This position is unlimited and based in Robakowo.

WHAT YOU'LL DO

• Direct and optimise all daily warehouse operations, ensuring seamless end-to-end execution across both Inbound (receiving, put‑away, cross‑docking) and Outbound (picking, packing, staging, shipping) departments
• Forecast and manage labour, space and equipment requirements based on supply chain fluctuations to maintain optimal throughput and eliminate bottlenecks
• Ensure strict inventory control and accuracy in collaboration with inventory teams, minimising shrinkage and maximising slotting efficiency through cycle counting schedules
• Establish, monitor and elevate operational metrics and KPIs, including Inbound Dock‑to‑Stock time, Order Fill Rate, Picking/Packing accuracy and Cost Per Unit (CPU)
• Mentor and develop a large, multi‑shift team of supervisors, leads and associates, fostering a culture of high performance, accountability and open communication
• Enforce strict compliance with local safety regulations (EHS) and corporate standards, actively driving a proactive, "zero‑incident" safety culture
• Lead continuous improvement initiatives (Lean, Six Sigma, 5S) to eliminate waste, optimise layout design and successfully integrate automation or warehouse technologies

YOU COME WITH

• 4+ years of progressive leadership experience in a high‑volume, fast‑paced distribution centre or warehouse environment
• A proven track record of concurrently managing both high‑volume Inbound and Outbound operations
• Exceptional data literacy and analytical skills, with the ability to interpret complex warehouse metrics, manage labour management systems (LMS) and adjust staffing models in real time
• Proven change and crisis‑management skills, with the ability to navigate peak season surges, system transitions and supply chain disruptions with high emotional intelligence and decisive action
• Strategic communication skills and strong interpersonal abilities to effectively align front‑line floor workers with executive leadership
• Fluency in both English and Polish (written and spoken) is required

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.

At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.

• A high‑performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• Exclusive discounts - 40% off Westwing Collection, 20% off third‑party brands (each on non‑reduced items), 10% Family & Friends discount, plus special‑occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
• Subsidised daily lunches (you choose what you want!)