Junior IT Support Specialist

Euronet Payments Infrastructure; Warszawa; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Language courses on eTutor platform

Udemy e-learning platform

Medical care package at Luxmed

Life insurance on preferential terms

Multisport card

Christmas gifts

Subsidised glasses

Kindergarten subsidies

Integration activities

Job summary

Euronet Payments Infrastructure in Warsaw is seeking an IT Support Associate to provide first-line helpdesk support for hardware, software, and connectivity issues. You will manage incidents in the ticketing system and assist with onboarding new employees.

You'll configure Windows 11 devices, administer Microsoft 365 and Entra ID, support security and compliance activities, and collaborate with internal IT teams on projects and deployments. English proficiency is essential.

Qualifications

• Degree in Information Technology or a related field.
• Up to 2 years in IT support or service desk.
• Basic knowledge of Microsoft 365, Windows 10/11, user accounts.
• Understanding of basic networking concepts and willingness to learn Intune, Entra ID, AD, and endpoint tools.

Responsibilities

• Provide first-line IT support to end users and resolve common hardware, software, Microsoft 365, printer, and connectivity issues.
• Manage, track, and update incidents and service requests in the ticketing system, escalating complex issues when required.
• Support employee onboarding and offboarding by preparing devices, user accounts, access rights, and IT equipment.
• Configure, deploy, and maintain Windows 11 devices, including software installation and basic administration of Microsoft 365, Entra ID (Azure AD), and Active Directory.
• Support IT security and compliance activities, including access management, device compliance checks, vulnerability remediation, and security incident reporting.
• Create and maintain IT documentation, knowledge base articles, and operational procedures while contributing to process improvements.
• Collaborate with internal IT teams and vendors on projects, technology rollouts, equipment refreshes, and operational support activities.

Skills

Communication

Customer-focused

English proficiency

Education

Degree in Information Technology or related field

Tools

Microsoft 365

Active Directory

Windows 11

Intune

Job description

At Euronet, we don't just build payment solutions-we shape the future of how the world moves money as a global leader in payments processing and cross-border transactions. From mobile wallets and card issuing real-time payment platforms, our products drive digital transformation in 160+ countries.

@Euronet
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Perks & Benefits That Matter

• Language courses on the eTutor platform for the employee and next of kin
• Udemy e-learning platform - the scope of the learning path to be agreed with the manager
• Medical care package at Luxmed for the employee and family with the ‘Freedom of Treatment' service
• Life insurance on preferential terms at TU Warta
• Multisport card
• Christmas gifts
• Subsidised glasses up to PLN 1000
• Co-financing of kindergartens
• Integration activities - ping pong in the office, board games, volunteer projects

How You 'll Make an Impact

• Provide first-line IT support to end users and resolve common hardware, software, Microsoft 365, printer, and connectivity issues.
• Manage, track, and update incidents and service requests in the ticketing system, escalating complex issues when required.
• Support employee onboarding and offboarding by preparing devices, user accounts, access rights, and IT equipment.
• Configure, deploy, and maintain Windows 11 devices, including software installation and basic administration of Microsoft 365, Entra ID (Azure AD), and Active Directory.
• Support IT security and compliance activities, including access management, device compliance checks, vulnerability remediation, and security incident reporting.
• Create and maintain IT documentation, knowledge base articles, and operational procedures while contributing to process improvements.
• Collaborate with internal IT teams and vendors on projects, technology rollouts, equipment refreshes, and operational support activities.
  

What Makes You a Great Fit

• Degree in Information Technology, Computer Science, or a related field, or a strong interest in IT and technology.
• Up to 2 years of experience in IT support, helpdesk, service desk, internship, or a similar technical support role.
• Basic knowledge of Microsoft 365, Windows 10/11, user account management, laptops, printers, peripherals, and standard office applications.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and willingness to learn Microsoft Intune, Entra ID (Azure AD), Active Directory, and endpoint management tools.
• Strong communication skills, customer-oriented mindset, good English proficiency, and a proactive approach to learning and following procedures.
  

What Will Help You Thrive

• Familiarity with ITIL concepts or ticketing/service management systems.
• Basic PowerShell knowledge or interest in scripting and automation.
• Experience supporting users in an international environment.
• Interest in cybersecurity, endpoint management, compliance or cloud technologies.
  Willingness to learn.
• Team spirit.
• Very good knowledge of English (oral and writing skills).
  

At Euronet, we are an Equal Opportunity Employer, and all qualified applicants will receive consideration of employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.