Junior IT Support Specialist

Balcia; Warszawa; Hybrid; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Life in Balance

Health and Wellness

Beyond your salary

Job summary

Balcia, a tech-driven insurance company, is hiring an IT Support Associate to provide day-to-day on-site and hybrid IT assistance to staff in Poland. You’ll handle first-line hardware and software issues, create user accounts, and support Microsoft 365 tools in a fast-paced, proactive team.

With around 1 year of IT experience, you will work with the Riga HQ team, learn IT infrastructure, and help onboarding/offboarding.

Qualifications

• 1 year of IT support, helpdesk, or similar role.
• Knowledge of Microsoft 365 and Windows.
• Basic knowledge of Active Directory.
• Basic understanding of user account administration and IT support processes.
• Interest in IT infrastructure and workplace technologies.
• Good communication and problem-solving skills.
• Fluency in Polish and English for day-to-day use.
• Willingness to learn and grow in IT.

Responsibilities

• work on-site from the office and provide day-to-day IT support to employees
• deliver first-line IT support and help resolve everyday technical issues related to hardware, software, and internal systems
• create user accounts and support access management within company systems
• assist employees with Microsoft 365 tools, workplace applications, and internal systems used in their daily work
• prepare and configure laptops and workplace equipment for new employees
• support onboarding and offboarding processes from the IT side
• troubleshoot and resolve basic hardware, software, and application-related issues
• cooperate with our IT team in HQ in Riga and with other colleagues to ensure smooth day-to-day IT operations
• support the maintenance of office IT equipment such as laptops, printers, meeting room devices, and accessories
• document reported issues and support activities in internal systems

Skills

Communication skills

Problem-solving

Team collaboration

Tools

Microsoft 365

Windows environment

Active Directory

Job description

We're a tech-driven insurance company with Latvian roots, causing waves in industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Poland, France, Germany, Italy, and Estonia. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance.

Which Balcia insurance subscription are you?

We’re looking for someone with initial IT experience who enjoys solving technical issues, supporting colleagues in their day-to-day work, and helping keep the office IT environment running smoothly. If you’re proactive, organized, and eager to grow in IT, join us!

Get ready to:

• work on-site from the office and provide day-to-day IT support to employees
• deliver first-line IT support and help resolve everyday technical issues related to hardware, software, and internal systems
• create user accounts and support access management within company systems
• assist employees with Microsoft 365 tools, workplace applications, and internal systems used in their daily work
• prepare and configure laptops and workplace equipment for new employees
• support onboarding and offboarding processes from the IT side
• troubleshoot and resolve basic hardware, software, and application-related issues
• cooperate with our IT team in HQ in Riga and with other colleagues to ensure smooth day-to-day IT operations
• support the maintenance of office IT equipment such as laptops, printers, meeting room devices, and accessories
• document reported issues and support activities in internal systems

To fit here you'll need:

around 1 year of experience in IT support, helpdesk, or a similar role; internships and junior-level experience are also welcome

knowledge of Microsoft 365 and the Windows environment

basic knowledge of Active Directory

basic understanding of user account administration and IT support processes

an interest in IT infrastructure and workplace technologies

good communication and problem-solving skills

fluency in Polish and English, used for effective day-to-day communication

willingness to learn and grow within the IT field

Nice to have:

• basic SQL query writing skills
• experience with ticketing systems
• understanding of basic networking concepts

Why you'll love it here

At Balcia, we're building a different kind of insurance company, one that moves fast, challenges the status quo, and puts people at the centre of everything we do. You'll work in a modern office in Warsaw city centre with hybrid work opportunities and occasional access to Balcia offices across Tallinn, Riga, and Vilnius. We believe flexibility helps people do their best work.

Our flat organizational structure means less bureaucracy and more ownership. You'll have the freedom to make decisions, contribute ideas, and create real impact. We trust people to take initiative and own the outcome.

We're also not big fans of "that's how it's always been done." We continuously challenge ourselves to improve, experiment, and find smarter ways of working. We call this Outsmart Yesterday.

At the same time, we believe high performance and humanity go hand in hand. We communicate openly, support one another, celebrate successes, and learn from mistakes together. That's how we stay human and keep it crystal clear.

To help you succeed, we'll provide structured onboarding, the tools you need, and opportunities to keep learning and growing throughout your journey with us.

If you're looking for a place where you can make an impact, grow quickly, and help shape the future of insurance, we'd love to meet you.

Pleasures

No 1

Life in Balance

We wish you to be the most productive me you can be!

No 4

Health and Wellness

Whether it's physical or mental, your health and well-being are always a priority!

No 2

Beyond your salary

We are ready to compensate your efforts in addition to your salary!

No 3

These perks are here to make your workdays smoother, brighter, and more fun.