Junior IT HelpDesk and Travel Coordinator

Poland and Middle-Eastern Europe; Polska; On-site; PLN 30,000 - 46,000; Full time

Job summary

Xebia in Poland is seeking a Junior IT HelpDesk and Travel Coordinator to support local users and manage office tech equipment. The role combines IT support with travel administration and expense verification.

The candidate will coordinate domestic and international travel, handle documentation, and assist with office projects in an onsite capacity, using English for vendor interactions.

Qualifications

• Experience in IT technical support or office administration.
• Basic knowledge of computer hardware and networks.
• Experience with video conferencing equipment.
• Excellent organizational and communication skills.

Responsibilities

• Provide first-line IT support to local users and maintain office systems.
• Ensure proper operation of conference rooms and video conferencing equipment.
• Diagnose and resolve basic technical issues with hardware and peripherals.
• Support travel coordination, bookings, and expense documentation.
• Maintain inventory of IT equipment and assist with purchases.
• Coordinate domestic and international business travel and related documentation.
• Respond to urgent requests and liaise with vendors in English.

Skills

IT helpdesk

Travel coordination

English communication

Office administration

Tools

Video conferencing tools

Job description

Junior IT HelpDesk and Travel Coordinator

Poland

Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions.

We specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture.

In the CEE region, we're a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing.

We are looking for a Junior IT HelpDesk and Travel Coordinator to join our team in an onsite role. You will combine day-to-day technical support for local users and office infrastructure with administrative responsibilities related to business travel and documentation.

You will:

• provide first-line technical support to local users, including troubleshooting hardware, peripherals, and basic network-related issues,
• ensure the proper operation of conference rooms and video conferencing equipment,
• diagnose and resolve basic technical issues with computers, peripherals, and meeting room equipment,
• support the implementation of new technical solutions in the office,
• maintain and organize inventory of small IT equipment, such as mice, headsets, and other peripherals,
• coordinate purchases of small IT equipment and office-related technical supplies,
• perform minor hardware and service repairs,
• monitor the proper operation of IT equipment and local network infrastructure,
• organize domestic and international business travel, including bookings and related arrangements,
• verify the accuracy of business travel expenses and supporting documentation,
• ensure the proper flow, completeness, and organization of documents related to travel and office administration,
• respond to urgent and unexpected technical or administrative requests,
• cooperate with internal teams and external vendors in English.

Your profile:

• previous experience in IT technical support, office administration, business travel coordination, or a similar role,
• basic knowledge of computer hardware, peripherals, and network infrastructure,
• ability to diagnose and resolve basic technical issues independently,
• practical experience with video conferencing tools and conference room equipment,
• very good organizational skills and the ability to manage multiple tasks simultaneously,
• accuracy and attention to detail when working with documents, invoices, and expense reports,
• ability to respond effectively to urgent and unexpected situations,
• good communication skills, independence, and a proactive approach,
• good knowledge of Microsoft Office,
• good command of English, enabling communication with international vendors and coordination of international business travel,
• willingness to work onsite,
• familiarity with travel booking systems, IT ticketing tools, or business expense management systems will be a plus.