GDS Executive Assistance CoE Location Leader

EY; Katowice; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Continuous learning

Flexible career opportunities

Transformative leadership

Inclusive culture

Job summary

EY GDS Poland is seeking a seasoned Executive Assistance team lead to oversee a 100+ FTE operation, ensuring top-tier client service and efficient performance management. You will partner with onshore and offshore teams to drive transformation in administrative processes and service delivery.

Key duties include stakeholder relationship management, global forum representation, and driving automation and AI initiatives to enhance EY GDS effectiveness.

Qualifications

• Minimum 7 years of relevant work experience as people manager and service delivery manager.
• Advanced English proficiency.
• Excellent communication and organizational skills.
• Strong customer orientation and deadline discipline.

Responsibilities

• Build and maintain exceptional and strong relationships with internal clients and stakeholders.
• Serve as the GDS representative in BSS structures in Europe West region.
• Represent GDS Poland EA CoE on the global forum.
• Own, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services.
• Identifying, evaluate and assess individual training and development areas for all members of the team.
• Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client’s strategies.
• Actively contribute to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions;
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirement
• Drive innovation, automation and AI agenda within the team and investigate on new opportunities for EY
• Strengthening connection of the local team with the global EY GDS organization in order to share the best practices and gain the effect of synergy
• Driving solutions which will make EY outstanding in the given field
• Take active part in multiple strategic initiatives and projects
• Handle effectively operational matters

Skills

People management

Service delivery management

Advanced English

Communication skills

Organizational skills

Customer orientation

Polish labour law

Deadline discipline

Job description

Location: Katowice/Wrocław - 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Your role will be to manage Executive Assistance team in GDS Poland (100+ FTEs).

You will prove your experience in client management, people management and you’ll have the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the EY GDS services team to ensure the smooth functioning of the operations. You will be responsible for various transformative projects in administrative processes reengineering area.

Your Key Responsibilities

• Build and maintain exceptional and strong relationships with internal clients and stakeholders
• Serve as the GDS representative in BSS structures in Europe West region
• Represent GDS Poland EA CoE on the global forum
• Own, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services
• Identifying, evaluate and assess individual training and development areas for all members of the team
• Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client’s strategies.
• Actively contribute to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions;
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirement
• Drive innovation, automation and AI agenda within the team and investigate on new opportunities for EY
• Strengthening connection of the local team with the global EY GDS organization in order to share the best practices and gain the effect of synergy
• Driving solutions which will make EY outstanding in the given field
• Take active part in multiple strategic initiatives and projects
• Handle effectively operational matters

Skills And Attributes For Success

• Minimum 7 years of relevant work experience as people manager and service delivery manager
• Advanced English skills
• Excellent communication and organizational skills
• Customer orientation
• Understanding and compliance with deadlines and priorities
• Good understanding of the Polish labour law and regulations
• Experience in building high performing teams across generations, cultures and locations
• Proven experience in transitioning and/or setting up new roles from the offshore to the onshore organization

To qualify for the role you must have

• Proven experience in transitioning and or setting up new roles from the offshore to the onshore organization
• Experience in leading multiple projects and strategic initiatives

Ideally, you’ll also have

• Proven experience of working within a global environment, across borders with people from other cultures
• Proven track of transformative projects with KPI and measurable outcome
• Demonstrable ability to lead and interact with leadership stakeholders and peers
• Good understanding of support services structures and challenges
• French, German, or Dutch language skills are also an asset

What We Look For

We are interested in hiring a team player with strong communication and organization skills as well as proactive attitude, with high level of energy, enthusiasm, flexibility and assertiveness. You should be able to independently complete your regular responsibilities according to deadlines, communicate with other teams in order to resolve daily challenges and show professionalism while day-to-day contact with EY stakeholders and partners.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

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