Junior Helpdesk IT: Hands-On Support & Growth Perks

Leasingteam Professioanl; Katowice; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Development programs

Private medical care

Private life insurance

Multisport card

Car leasing program

Job summary

A tech services firm in Katowice is looking for an IT Support Specialist to handle PC setups and provide helpdesk support. The ideal candidate should have excellent knowledge of Windows environments and experience troubleshooting networking issues. The role involves on-site support during projects and working with ticket systems. This position offers a permanent contract with various perks such as medical care and educational support.

Qualifications

• Excellent knowledge of Windows 7 and 10.
• Experience troubleshooting networking issues.
• Familiarity with Active Directory.

Responsibilities

• Prepare PCs and train new users on W10 and MS Office.
• Provide 2nd/3rd level helpdesk support.
• On-site technical support during projects.
• Check and maintain office equipment.
• Work with ticket registration systems like BMC Remedy.

Skills

Administrative knowledge of Windows 7 and 10

Troubleshooting networking issues

Good knowledge of MS Office 365

Customer care experience

Good English (B2)

Tools

BMC Remedy

ServiceNow

Job description

A tech services firm in Katowice is looking for an IT Support Specialist to handle PC setups and provide helpdesk support. The ideal candidate should have excellent knowledge of Windows environments and experience troubleshooting networking issues. The role involves on-site support during projects and working with ticket systems. This position offers a permanent contract with various perks such as medical care and educational support.