Junior Digital Sales Associate, Katowice

Forterro; Katowice; On-site; PLN 60,000 - 90,000; Full time

Job summary

Forterro in Katowice, Poland, is seeking an Associate in Digital Sales to support daily activities under supervision and engage customers through digital channels. The role prepares basic materials, assists in virtual demonstrations, and helps maintain CRM data while contributing to lead generation and pipeline development.

As experience grows, the Associate develops consultative selling and customer relationship skills, collaborating with sales, marketing and customer success teams to drive

Qualifications

• Foundational knowledge of digital sales or customer communication.
• Ability to follow defined processes and deliver accurate work.
• Clear communication skills through digital channels with customers and internal contacts.
• Basic understanding of CRM systems and sales pipeline management.
• Willingness to learn and build skills in digital sales and online customer engagement.

Responsibilities

• Deliver day-to-day digital sales tasks according to defined procedures.
• Communicate with customers through digital channels to provide information and collect needs.
• Prepare basic digital sales materials, meeting notes and follow-up actions.
• Support virtual product demonstrations, presentations and simple proposal tasks.
• Describe digital sales practices, solutions and procedures to support customer conversations.
• Update customer and opportunity records under guidance.
• Make minor pre-approved changes in systems or processes to improve effectiveness.
• Resolve general issues using basic analysis and direction from senior colleagues.
• Assist with identifying simple sales opportunities and elevate when required.
• Follow established quality standards, guidelines and operational processes.
• Maintain accurate and up-to-date data in CRM and sales systems to support reporting and pipeline management.
• Support lead generation and lead qualification activities through digital channels and campaigns.
• Coordinate follow-up activities with customers to ensure timely responses and progression of sales opportunities.
• Collaborate with sales, marketing and customer success teams to support customer engagement initiatives.
• Monitor customer interactions and sales activities, providing feedback and insights to improve effectiveness.
• Assist in preparing sales forecasts, pipeline reviews and basic performance reports.
• Participate in digital marketing and customer outreach campaigns to increase awareness and generate demand.
• Continuously develop knowledge of company products, services, sales tools and digital selling techniques.
• Ensure compliance with company policies, data protection requirements and information security standards in all customer interactions.
• Support cloud-focused sales initiatives by engaging customers in discussions around the benefits of cloud solutions and digital transformation.

Skills

Digital sales basics

Communication skills

CRM familiarity

Cloud solutions interest

English proficiency

Tools

CRM systems

Microsoft 365

Job description

Forterro in Katowice, Poland, is seeking an Associate in Digital Sales to support daily activities under supervision and engage customers through digital channels. The role prepares basic materials, assists in virtual demonstrations, and helps maintain CRM data while contributing to lead generation and pipeline development.

As experience grows, the Associate develops consultative selling and customer relationship skills, collaborating with sales, marketing and customer success teams to drive