Associate, Digital Sales (Female/Male)

Forterro; Katowice; On-site; PLN 60,000 - 90,000; Full time

Job summary

Forterro in Katowice, Poland, is seeking an Associate in Digital Sales to support daily activities under supervision and engage customers through digital channels. The role prepares basic materials, assists in virtual demonstrations, and helps maintain CRM data while contributing to lead generation and pipeline development.

As experience grows, the Associate develops consultative selling and customer relationship skills, collaborating with sales, marketing and customer success teams to drive

Qualifications

• Foundational knowledge of digital sales or customer communication.
• Ability to follow defined processes and deliver accurate work.
• Clear communication skills through digital channels with customers and internal contacts.
• Basic understanding of CRM systems and sales pipeline management.
• Willingness to learn and build skills in digital sales and online customer engagement.

Responsibilities

• Deliver day-to-day digital sales tasks according to defined procedures.
• Communicate with customers through digital channels to provide information and collect needs.
• Prepare basic digital sales materials, meeting notes and follow-up actions.
• Support virtual product demonstrations, presentations and simple proposal tasks.
• Describe digital sales practices, solutions and procedures to support customer conversations.
• Update customer and opportunity records under guidance.
• Make minor pre-approved changes in systems or processes to improve effectiveness.
• Resolve general issues using basic analysis and direction from senior colleagues.
• Assist with identifying simple sales opportunities and elevate when required.
• Follow established quality standards, guidelines and operational processes.
• Maintain accurate and up-to-date data in CRM and sales systems to support reporting and pipeline management.
• Support lead generation and lead qualification activities through digital channels and campaigns.
• Coordinate follow-up activities with customers to ensure timely responses and progression of sales opportunities.
• Collaborate with sales, marketing and customer success teams to support customer engagement initiatives.
• Monitor customer interactions and sales activities, providing feedback and insights to improve effectiveness.
• Assist in preparing sales forecasts, pipeline reviews and basic performance reports.
• Participate in digital marketing and customer outreach campaigns to increase awareness and generate demand.
• Continuously develop knowledge of company products, services, sales tools and digital selling techniques.
• Ensure compliance with company policies, data protection requirements and information security standards in all customer interactions.
• Support cloud-focused sales initiatives by engaging customers in discussions around the benefits of cloud solutions and digital transformation.

Skills

Digital sales basics

Communication skills

CRM familiarity

Cloud solutions interest

English proficiency

Tools

CRM systems

Microsoft 365

Job description

Associate, Digital Sales (Female/Male)

Department: Sales

Employment Type: Permanent

Location: Poland, Katowice

Description

Digital Sales Junior supports daily digital sales activities under close supervision. The role helps engage customers through digital channels, prepares basic sales materials and supports virtual meetings and demonstrations. The Associate provides information to customers and internal teams, follows defined procedures and makes minor pre-approved updates to systems and processes. The role applies theoretical knowledge gained through education and builds practical experience in digital selling.

Additionally, the role supports lead generation and qualification activities, maintains accurate customer and opportunity data in CRM systems, and assists in executing digital marketing and sales campaigns. The Associate collaborates with sales, marketing and customer success teams to ensure a consistent customer experience, monitors customer interactions, and follows up on routine inquiries. The position also contributes to pipeline development by identifying potential sales opportunities and gathering customer feedback to support continuous improvement of sales processes and digital engagement strategies. As experience grows, the Associate progressively takes ownership of assigned activities and develops core consultative selling and customer relationship management skills.

Responsibilities

• Deliver day-to-day digital sales tasks according to defined procedures.
• Communicate with customers through digital channels to provide information and collect needs.
• Prepare basic digital sales materials, meeting notes and follow-up actions.
• Support virtual product demonstrations, presentations and simple proposal tasks.
• Describe digital sales practices, solutions and procedures to support customer conversations.
• Update customer and opportunity records under guidance.
• Make minor pre-approved changes in systems or processes to improve effectiveness.
• Resolve general issues using basic analysis and direction from senior colleagues.
• Assist with identifying simple sales opportunities and elevate when required.
• Follow established quality standards, guidelines and operational processes.
• Maintain accurate and up-to-date data in CRM and sales systems to support reporting and pipeline management.
• Support lead generation and lead qualification activities through digital channels and campaigns.
• Coordinate follow-up activities with customers to ensure timely responses and progression of sales opportunities.
• Collaborate with sales, marketing and customer success teams to support customer engagement initiatives.
• Monitor customer interactions and sales activities, providing feedback and insights to improve effectiveness.
• Assist in preparing sales forecasts, pipeline reviews and basic performance reports.
• Participate in digital marketing and customer outreach campaigns to increase awareness and generate demand.
• Continuously develop knowledge of company products, services, sales tools and digital selling techniques.
• Ensure compliance with company policies, data protection requirements and information security standards in all customer interactions.
• Support cloud-focused sales initiatives by engaging customers in discussions around the benefits of cloud solutions and digital transformation.
• Assist in identifying on-premise customers with potential for cloud migration and support related sales activities.
• Promote company cloud offerings in alignment with the local go-to-market strategy for the Polish market.
• Support customer education activities related to cloud adoption, SaaS solutions, subscription models and cloud best practices.
• Gather customer feedback and market insights regarding cloud adoption trends, barriers and business requirements within the Polish manufacturing sector.
• Work closely with senior sales colleagues to develop pipeline opportunities related to cloud ERP and cloud-based business applications.

Skills, Knowledge & Expertise

• Foundational knowledge of digital sales or customer communication gained through education.
• Ability to follow defined processes and deliver accurate work.
• Clear communication skills through digital channels with customers and internal contacts.
• Basic understanding of digital presentations, product information and customer needs.
• Ability to apply simple analysis to routine issues.
• Willingness to learn and build skills in digital sales and online customer engagement.
• Basic understanding of CRM systems and sales pipeline management.
• Interest in cloud technologies, SaaS business models and digital transformation trends.
• Awareness of the benefits of cloud ERP solutions for manufacturing and mid-market organizations in Poland.
• Ability to manage multiple tasks, prioritize activities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to data quality.
• Collaborative mindset with the ability to work effectively across sales, marketing and customer success teams.
• Proficiency in Microsoft 365 applications, including Outlook, Teams, Excel and PowerPoint.
• Customer-oriented approach with a willingness to build long-term business relationships.
• Good presentation and virtual meeting facilitation skills.
• Continuous learning mindset and eagerness to develop professional sales and cloud solution knowledge.
• Fluency in Polish and good working knowledge of English, both written and spoken.