Remote Multilingual Junior Customer Service Specialist

Embedded Shishya; Poland; Hybrid; PLN 50,000 - 73,000; Full time

Benefits offered by this job

Hybrid and flexible work options

Private medical coverage

Life insurance

Employee discounts on Swarovski

Job summary

Swarovski is hiring Junior Customer Service Specialists for a temporary contract based in Poland. You will deliver high-quality service via email, phone or chat, nurture customer relationships, and support inquiries by studying products and policies. This role emphasizes accuracy, communication, and collaboration within a global team.

Remote work is possible from Poland, with hybrid and flexible options. Benefits include medical coverage, life insurance, volunteering leave, and employee

Qualifications

• Fluency in English and another language (Dutch, French, German, Italian, Spanish, Portuguese or Greek) at least B2.
• Fast learner with strong customer service focus.
• High degree of accuracy and attention to details.
• Strong communication and cooperation skills.
• Strong cultural awareness.
• Experience with SAP and/or Service Management Tools (e.g. ServiceNow) is a plus.
• Understanding of local culture of supported countries is a plus.
• Experience working in a virtual, multi-national setup is a plus.
• Knowledge of eCommerce business is a plus.

Responsibilities

• Deliver high quality service by e-mail, phone, or chat.
• Nurture customer relationships by understanding customer needs and resolving queries.
• Prepare to support customer inquiries by studying products and policies and processes.
• Improve the quality of service with submissions to improve processes and services yet to be implemented.
• Follow-up with customers on issue resolution status.
• Maintain sensitive information in compliance with local and regional law (e.g. GDPR).
• Act as a customer advocate in the organization while interacting with other internal departments.

Job description

Swarovski is hiring Junior Customer Service Specialists for a temporary contract based in Poland. You will deliver high-quality service via email, phone or chat, nurture customer relationships, and support inquiries by studying products and policies. This role emphasizes accuracy, communication, and collaboration within a global team.

Remote work is possible from Poland, with hybrid and flexible options. Benefits include medical coverage, life insurance, volunteering leave, and employee