Junior AR Disputes Specialist with Estonian

ACCA Careers; Łódź; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid model

Professional development

Buddy program

Well-being and diversity & inclusion

Attractive benefits

Job summary

Deloitte Central Europe is seeking an Accounts Receivable Associate to join our finance team. This role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements.

You will be a key liaison between customers and internal departments, performing root-cause analysis and communicating findings clearly to negotiate resolutions and protect financial assets.

Qualifications

• 0–2 years of experience in Finance Customer Service or related financial analysis roles.
• Excellent verbal and written communication for internal/external stakeholders.
• Strong analytical and problem‑solving skills with root cause analysis.
• Hands-on experience with a major ERP system (SAP/Oracle/NetSuite) preferred, advanced Excel skills.
• Proficiency in English (B2) and Estonian (B1) to support a global customer base.

Responsibilities

• Dispute Investigation: own a portfolio of customer deductions (short payments, pricing discrepancies, shipping errors, fees).
• Root Cause Analysis: research data from ERP, portals, customer systems, proof of delivery to validate disputes.
• Communicate with customers and internal teams via phone/email to gather information, challenge invalid claims, and negotiate resolutions.
• Compile and maintain supporting documentation to approve credits or pursue collection on invalid deductions.
• Process approved credits or coordinate with Collections to recover funds on invalid claims.
• Identify dispute trends and report to management, proposing preventative measures.
• Participate in process improvements to prevent recurring disputes and streamline resolution workflows.

Skills

Finance Customer Service

English (B2)

Estonian (B1)

ERP systems (SAP/Oracle/NetSuite)

Microsoft Excel

Tools

SAP

Oracle

NetSuite

Microsoft Excel

Job description

Description & Requirements

• 0–2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.
• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.
• Hands‑on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.
• Proficiency in English (B2) and Estonian (B1) is required to effectively support a global customer base.

Who we are looking for:

• 0–2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.
• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.
• Hands‑on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.
• Proficiency in English (B2) and Estonian (B1) is required to effectively support a global customer base.

Your future role

We are looking for a highly analytical Accounts Receivable Associate to join our finance team. This role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements. The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

Key Responsibilities

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

What We Offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About The Team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting service