Junior API Support Analyst

3003 Sabre Polska Sp. z o.o.; Kraków; Hybrid; PLN 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work mode

Flexible working hours

Paid time off Year-End-Break

Parental leave

Job summary

Sabre Polska Sp. z o.o. in Kraków is seeking an API Support specialist to deliver advanced technical assistance to online customers and developers using Sabre APIs.

You will work with cross-functional teams to troubleshoot, validate XML and SOAP/REST requests, and guide customers through integration challenges in a hybrid work setting.

Qualifications

• Desire to work in a strategic problem-solving and customer focused role.
• Excellent communication skills (written and verbal).
• Proficient fluency in written and spoken English is required.
• Ability to learn and share knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Responsibilities

• Deliver advanced support, resolving complex issues for Sabre's online customers.
• Collaborate with developers, customer representatives, and internal teams to improve service and initiatives.
• Serve as the first contact for online customers guiding use of Sabre APIs and integration tools.
• Validate XML files and schemas and replicate customer scenarios to debug issues.
• Investigate non-conforming SOAP and REST requests and advise users on resolution.
• Participate in customer projects.

Skills

Excellent communication

English fluency

Teamwork

Attention to detail

Tools

XML

SOAP

REST

HTML

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. At Sabre, our API Support team plays a key role in enabling innovation across the travel industry. We partner with global and online travel agencies, startups, and development companies to help them integrate Sabre’s powerful APIs into their platforms. Our team is the first line of technical support for developers and customers building next-generation travel solutions. We combine deep technical expertise with a customer-first mindset to troubleshoot complex issues, guide integrations, and ensure a seamless experience with Sabre’s technology. If you’re passionate about solving problems, working with cutting-edge APIs, and making a real impact in travel tech, this is the place for you, let's get going!

Role and Responsibilities

• Responsible for delivering advanced support, resolving complex issues, and providing technical guidance to Sabre's online customers.
• Works with developers who are building new applications that consume Sabre APIs, customer representatives, and internal teams, contributing to service improvement, support, and strategic initiatives.
• Serves as the first point of contact for online customers, providing guidance on the use of Sabre APIs and tools used in the integration and deployment of their online site.
• This process involves validating XML files and schemas, and reproducing customer scenarios in order to debug and/or find possible system bugs.
• Investigate and analyze non-conforming SOAP and REST requests, providing guidance to users on issue analysis and resolution.
• Involved in customer projects.

Qualifications and Education Requirements

• Desire to work in a strategic problem-solving and customer focused role.
• Excellent communication skills (written and verbal).
• Proficient fluency in written and spoken English is required.
• Ability to learn and share knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Nice To Have Skills

• Advanced expertise in technical languages such as XML, SOAP, REST or HTML.
• Sabre domain knowledge is a plus.
• Ability to convey complex information clearly in writing, producing technical documents and user guides.
• Students or fresh graduates in Computer Science, Engineering, or a related subject.
• Knowledge of web development/programming languages.

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week.
• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs.
• Paid time off Year-End-Break: enjoy additional fully paid days off during the last week of the year.
• Paid parental leave: take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice.
• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card.
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax.
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury.
• Baby Bonus: benefit from one-time allowance on childbirth or adoption.
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services.
• Health and wellness Luxmed medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services.
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package.
• Employee Assistance Program: find help in free, confidential program with a certified counselor.
• Mindfulness & meditation apps: take care of your mental and physical health.
• Life insurance: sign up for free, high coverage life insurance program.
• Career development Professional development: access to e-learning platforms as well as join Sabre live learning sessions.
• Certification and tuition reimbursement.
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more).
• And more Car and bike parking.
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków.
• We have parents’ rooms as well.
• No dress code.
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more.
• Attractive Referral Bonus: earn $2500 USD for every hired referral.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status or any other characteristic protected by law.

#LI-Hybrid #LI-KG1 Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.

EEO IS THE LAW