IT Specialist (M/F/D)

DSV Road GmbH; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Corporate gym and sports teams

Training & development programs

Language classes

Employee parking space

Holiday funds

Job summary

DSV Road GmbH inWarsaw, Poland is seeking an IT Specialist to manage the lifecycle of IT solutions and applications, acting as the main liaison between business stakeholders, vendors, and IT teams. You will deliver stable, scalable, cost-effective solutions and drive continuous improvement across solution roadmaps.

Responsibilities include coordinating implementations, upgrades, and changes, monitoring performance, and ensuring governance and security compliance.

Qualifications

• Minimum 5 years in IT solution management or similar role.
• Strong understanding of IT service management and governance.
• Experience with enterprise applications (ERP, WMS, TMS, CRM, HR).

Responsibilities

• Own and manage lifecycle of assigned IT solutions and applications.
• Act as primary contact for stakeholders on requirements and improvements.
• Gather and translate business needs into technical designs.
• Coordinate implementations, upgrades, and change requests.
• Manage vendor relationships and service delivery.
• Monitor performance, availability, and quality of services.
• Ensure compliance with governance and security requirements.
• Develop roadmaps and lead IT projects related to solutions.
• Maintain documentation and support knowledge bases.
• Collaborate with Infrastructure, Security, Development, and Service Management teams.
• Identify process optimization and automation opportunities.

Skills

IT service management

Enterprise architecture

Solution lifecycle management

Vendor management

Agile methodologies

Business analysis

Stakeholder management

APIs & cloud technologies

Cross-functional collaboration

Continuous improvement

Education

Bachelor's degree in Information Technology or related field

Tools

ERP systems

WMS

TMS

CRM

HR systems

Job description

Purpose of the job:

The IT Specialist is responsible for managing the lifecycle of assigned IT solutions and applications, ensuring they effectively support business objectives and operational requirements. The role acts as the primary liaison between business stakeholders, vendors, and IT teams to deliver stable, scalable, and cost-effective solutions. The IT Specialist drives continuous improvement, manages solution roadmaps, coordinates projects and changes, and ensures high service quality throughout the solution lifecycle.

Responsibility/ Tasks:

• Own and manage the lifecycle of assigned IT solutions and applications
• Act as the primary contact for business stakeholders regarding solution requirements and improvements
• Gather, analyze, and prioritize business requirements and translate them into technical solution designs
• Coordinate solution implementation, upgrades, releases, and change requests
• Manage relationships with external software vendors and service providers
• Monitor application performance, availability, and service quality
• Coordinate incident, problem, and change management activities with IT support teams
• Ensure compliance with IT governance, security, and regulatory requirements
• Develop and maintain solution roadmaps aligned with business strategy
• Lead or support IT projects related to assigned solutions
• Maintain solution architecture, documentation, and knowledge repositories
• Identify opportunities for process optimization, automation, and continuous improvement
• Collaborate with cross-functional IT teams including Infrastructure, Security, Development, and Service Management

Requirements:

• Bachelor's degree in Information Technology, Business Information Systems, or a related field
• Minimum 5 years of experience in IT solution management, application management, or a similar role
• Strong understanding of IT service management principles and responsibilities
• Experience managing enterprise applications (e.g., ERP, WMS, TMS, CRM, HR systems, or other business-critical platforms)
• Strong knowledge of agile software development methodologies (Agile, Scrum, etc)
• Experience working with external vendors and managing service delivery
• Understanding of system integration, APIs, cloud technologies, and enterprise architecture concepts
• Strong analytical and business process analysis skills
• Strong customer and business orientation
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a dynamic environment
• Excellent organizational and planning skills
• Proactive, solution-oriented, and results-driven mindset
• Strong negotiation and influencing skills
• Ability to work independently while fostering collaboration across teams
• Commitment to continuous improvement and innovation

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, including access to an internal e-learning platform
• Onboarding with the support of a dedicated Buddy
• Participation in annual company-wide integration events
• Work environment rooted in Scandinavian organisational culture
• Opportunities for professional development through internal mobility programs
• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of language classes
• Sharing the costs of professional training and courses
• Life insurance
• Corporate gym and sports teams
• Coffee / tea
• Employee parking space
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Modern, ergonomic office
• Yoga in the office

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.