Business Integration Manager (M/F/D)

DSV - Global Transport and Logistics; Warszawa; On-site; PLN 140,000 - 200,000; Full time

Benefits offered by this job

Private medical care

Parking space for employees

Life insurance

Integration events

Professional training & courses

Onboarding buddy

Job summary

DSV – Global transport and logistics is seeking a Business Implementation Manager for Global Accounts to lead the onboarding and migration of integration services (EDI and API).

You will coordinate across Sales, IT, and Operations to ensure successful go-live, define BRDs, and oversee UAT, troubleshooting, and post-go-live advisory while promoting an API-first approach across the organization.

Qualifications

• Experience in customer implementations, business integrations, EDI or API projects.
• Proven track record coordinating multi-country onboarding across stakeholders.
• Ability to translate business needs into integration requirements.

Responsibilities

• Act as Business Implementation Manager for Global Accounts and migrations.
• Own activities from requirements definition through go-live.
• Coordinate with Sales, IT and Operations to ensure onboarding.
• Review BRDs to initiate integration projects.
• Define and ensure UAT scenarios are executed.
• Serve as the primary business contact post go-live.

Skills

EDI integrations

API integrations

Stakeholder management

Project coordination

Customer onboarding

Cross-functional collaboration

REST APIs

EDIFACT & X12 knowledge

Tools

Integration platforms

Middleware

BRD review & sign-off

Job description

Job Req Number: 124959

Time Type: Full Time

Lead the business implementation of EDI and API integrations for Global Accounts, ensuring successful customer onboarding, migration, and adoption of DSV's integration services. Drive standardization, support strategic integration initiatives, and act as the bridge between customers, sales, operations, and IT throughout the implementation lifecycle.

Your Responsibilities

Customer Implementations & Migrations

• Act as Business Implementation Manager for Global Accounts and strategic customer migrations.
• Own business implementation activities from requirements definition through go-live.
• Engage with customers together with Sales and IT Business Analysts to ensure successful onboarding.
• Review and approve Businedsss Requirement Documents (BRDs) to initiate integration projects.
• Coordinate implementation plans with Operations, Customers, Customer Integration Managers, the Customer Integration Office, and DSV IT.
• Ensure User Acceptance Testing (UAT) scenarios are defined and successfully executed.
• Act as the primary business contact for operational support, troubleshooting, and advisory following go-live.

Stakeholder Management

• Align local stakeholders and ensure commitment to implementation plans.
• Drive delivery of agreed milestones, quality standards, and timelines.
• Maintain close collaboration with Operations, the Group Integration Office, IT teams, and Global Sales.

Integration Service Development

• Analyze existing EDI, API, and customized integration solutions and support their transition toward standardized services.
• Promote DSV's API-first strategy and guide customers and sales teams towards API adoption.
• Collect customer feedback and contribute to the continuous improvement of DSV's API products and integration services.
• Educate commercial teams on the benefits and positioning of API solutions versus traditional EDI.

Strategic Initiatives

• Participate in the IT Provider strategy to strengthen collaboration with third-party integration partners.
• Support the Customer Migration Programme and the migration of key strategic customers.
• Work closely with Road Global Sales, with particular focus on Gold and Platinum customers.

Professional qualifications

• Experience in customer implementations, business integrations, EDI, API, logistics IT, or digital transformation projects.
• Experience managing complex customer onboarding and migration projects across multiple countries and stakeholders.
• Experience working with EDI standards and modern API-based integrations.
• Proven track record of coordinating cross-functional teams involving Commercial, Operations, Product, and IT departments.
• Strong stakeholder management and customer-facing communication skills.
• Ability to translate business requirements into integration requirements for technical teams.
• Understanding of EDI concepts (EDIFACT, ANSI X12, XML, CSV).
• Understanding of REST APIs, integration platforms, middleware, and data exchange concepts.
• Strong communication and presentation skills.
• Ability to influence stakeholders without direct authority.
• Customer-focused and commercially aware.
• Highly structured with strong planning and project coordination skills.
• Analytical and solution-oriented mindset.
• Ability to work independently in a global and matrix organization.
• Strong problem-solving and troubleshooting capabilities.

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate sports team
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.