IT Specialist – 6-Month Fixed-Term

Jobtailor; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Jobtailor in Kraków, Poland, seeks an IT Service Desk Analyst to provide frontline IT support to employees and external consultants worldwide. You will handle reported service requests and incidents and ensure swift restoration of normal service with minimal business disruption.

Join a Global IT Service Desk team, collaborate with international colleagues, participate in IT projects, and help maintain a 24/5 operation across rotating shifts.

Qualifications

• Minimum 1 year in end-user support within an international Service Desk.
• Proficient in Windows 10, Active Directory, SharePoint, Office 365 and ITSM systems.
• C1 level in English.
• Advanced analytical and problem-solving abilities.

Responsibilities

• Provide essential IT support to Lundbeck employees and external consultants worldwide.
• Handle reported IT service requests and incidents.
• Ensure swift restoration of normal service with minimal disruption to business operations.
• Participate in different IT projects.
• Collaborate with international colleagues and stakeholders worldwide as part of the Global IT Service Desk team.

Skills

End-User Support

Windows 10

Active Directory

Office 365

ITSM Systems

English – C1

Analytical Skills

Problem-Solving

Technical Understanding

Multinational Team Collaboration

Tools

SharePoint

Job description

• Provide essential IT support to Lundbeck employees and external consultants worldwide
• Handle reported IT service requests and incidents
• Ensure swift restoration of normal service with minimal disruption to business operations
• Participate in different IT projects
• Collaborate with international colleagues and stakeholders worldwide as part of the Global IT Service Desk team

Requirements

• Minimum of 1 years, particularly in end-user support within an international Service Desk
• Proficient in Windows 10, Active Directory, SharePoint, Office 365, and ITSM Systems
• C1 level in English
• Advanced analytical and problem-solving abilities
• Positive attitude and capacity to thrive in a multinational team
• Technical understanding and eagerness to learn
• Ability to work efficiently under pressure
• Willingness to work in a rotating three-shift system, including morning, afternoon, and night shifts
• Availability to work Monday to Friday in a 24/5 Global IT Service Desk operation

Core Competencies

Demonstrates proficiency in IT support, particularly in end-user environments, with a strong focus on problem-solving and collaboration within a multinational team. Capable of managing IT service requests efficiently while maintaining a positive attitude under pressure.

Highest-signal resume keywords

• End-User Support
• Windows 10
• Active Directory
• Office 365
• ITSM Systems

ATS Optimization Keywords

Hard Skills

• End-User Support
• Windows 10
• Active Directory
• SharePoint
• Office 365
• ITSM Systems
• Analytical Skills
• Problem-Solving
• Technical Understanding
• Multinational Team Collaboration

Soft Skills

• Positive Attitude
• Capacity to Thrive Under Pressure

Industry Keywords

• Global IT Service Desk
• IT Service Requests
• 24/5 Operation
• Rotating Shift System
• C1 Level English