IT Service Owner — End-to-End Service & Governance

HSBC Global Services Limited; Kraków; On-site; PLN 169,000 - 253,000; Full time

Benefits offered by this job

Healthcare

Pension

Life insurance

Home office grant (up to 800 PLN)

Cafeteria platform

Employee assistance program

PPK contributions

CSR initiatives

Nursery discounts

Training support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Global Services Limited in Kraków is seeking an IT Service Owner to take end-to-end ownership of IT services, ensure stability, governance and continual improvement, and collaborate with operations teams, risk and control functions, cyber security and senior stakeholders.

This permanent, full-time specialist role is based at Kapelanka 42a with two days a week in the office, offering exposure to ITIL practices and a broad spectrum of enterprise IT environments.

Qualifications

• ,

Responsibilities

• Own the end-to-end delivery, support, performance and continual improvement of assigned applications, services and infrastructure.
• Ensure services operate in line with ITIL service lifecycle practices, including strategy, design, transition, operation and continual service improvement.
• Maintain effective governance and compliance with IT controls, FIM requirements and relevant Technology processes.
• Plan proactively for service requirements, including technology refreshes, capacity upgrades, vulnerability management, demand changes and business growth.
• Coordinate the delivery and maintenance of IT control activities, securing the necessary resources and escalating issues where appropriate.
• Act as the main contact and escalation point for stakeholders and Technology teams regarding assigned services.
• Maintain audit and risk readiness by providing timely evidence, addressing findings and improving controls to prevent repeat issues.
• Own service resilience and operational stability, including backup and restore, disaster recovery testing, major incident coordination, change readiness and project delivery.

Skills

ITIL

Stakeholder mgmt

IT governance

Risk management

Disaster recovery

Windows

Linux

Oracle DB

English

Tools

Windows

Linux

Oracle

Job description

HSBC Global Services Limited in Kraków is seeking an IT Service Owner to take end-to-end ownership of IT services, ensure stability, governance and continual improvement, and collaborate with operations teams, risk and control functions, cyber security and senior stakeholders.

This permanent, full-time specialist role is based at Kapelanka 42a with two days a week in the office, offering exposure to ITIL practices and a broad spectrum of enterprise IT environments.