Global IAM Service Delivery Leader

HSBC; Kraków; On-site; PLN 33,000 - 49,000; Full time

Benefits offered by this job

Healthcare

Pension

Life insurance

Private medical care

Flexible working hours

Free parking

Job summary

HSBC in Krakow is seeking a leader to head Identity and Access Management Service Delivery. You’ll set strategic direction, run global IAM operations, and ensure access controls protect digital assets while meeting policy standards.

As part of the first line of defense, you’ll manage 200+ colleagues, collaborate with Cybersecurity, Technology, HR and Risk, and drive automation, standardise processes, and measurable efficiencies while sustaining strong governance.

Qualifications

• 18+ years of technology management experience focused on Identity and Access Management.
• Deep understanding of IAM domain and best practices and experience in running end-to-end operational execution.
• Significant experience in a cybersecurity/IAM leadership role, including running a global function with geographically dispersed teams.
• Demonstrable experience shaping and executing IAM strategy, including delivery of large-scale transformation and automation/self-service outcomes.

Responsibilities

• Build and lead globally distributed IAM Service Delivery teams (span of control of 200+ colleagues).
• Act as a senior member of the global IAM leadership team across Cybersecurity, Technology, CISO, HR, Risk/Compliance.
• Define and lead the IAM Service Delivery transformation roadmap, accelerating automation and self-service and standardising processes.
• Develop and sustain a high-performance culture and talent development across locations.
• Ensure IAM control operations meet regulatory and audit expectations (GDPR, FISMA, PCI DSS, HIPAA, SOX).
• Build and maintain strong stakeholder and supplier relationships to meet service outcomes and continuous improvement goals.
• Provide clear, regular reporting to senior management on performance metrics and risk.

Skills

IAM leadership

Strategic planning

Stakeholder management

Budgeting & finance

People leadership

Cybersecurity

Global delivery

Change management

Vendor management

Education

Bachelor’s degree in Computer Science, Information Systems, or related discipline

Master’s degree preferred

Job description

HSBC in Krakow is seeking a leader to head Identity and Access Management Service Delivery. You’ll set strategic direction, run global IAM operations, and ensure access controls protect digital assets while meeting policy standards.

As part of the first line of defense, you’ll manage 200+ colleagues, collaborate with Cybersecurity, Technology, HR and Risk, and drive automation, standardise processes, and measurable efficiencies while sustaining strong governance.