IT Service & Automation Delivery Lead

Hitachi Automotive Systems Americas, Inc.; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Well-being & care

Paid and unpaid leave

Flexible work options

Financial security

Job summary

Hitachi Energy Services SP. Z O.O. is seeking an IT Service Manager to design, build and operate automation-driven IT services aligned to business demand.

The role focuses on IT strategy execution, governance, and analytics delivery to improve efficiency and support Hitachi Energy’s competitive advantage. The candidate will lead a diverse delivery team, manage budgets, ensure compliance with IT policies, and collaborate with internal and external partners to implement scalable analytics

Qualifications

• Master's or Bachelor's in computer science, IT or business management with delivery experience.
• Portfolio management experience prioritizing project portfolios.
• Vendor management across hybrid internal/third-party teams.
• Cross-functional knowledge across business processes and support.
• Product management experience in tech adoption and agile lifecycle.
• Strong leadership and fluent English communication.

Responsibilities

• Lead IT service management with defined SLAs and KPIs; manage budget and delivery timelines.
• Ensure compliance with IT policies, security, and data protection across analytics platforms.
• Coordinate governance and stakeholder alignment to prioritize analytics initiatives.
• Oversee service provider performance and end-to-end delivery of automation solutions.
• Drive end-to-end analytics capability development and IT delivery alignment.
• Foster cross-functional collaboration and communicate changes effectively to stakeholders.

Skills

ITSM

Stakeholder mgmt

Governance

IT security

Budget mgmt

Education

Master's degree in CS/IT

Tools

ITIL

Automation tools

Job description

Hitachi Energy Services SP. Z O.O. is seeking an IT Service Manager to design, build and operate automation-driven IT services aligned to business demand.

The role focuses on IT strategy execution, governance, and analytics delivery to improve efficiency and support Hitachi Energy’s competitive advantage. The candidate will lead a diverse delivery team, manage budgets, ensure compliance with IT policies, and collaborate with internal and external partners to implement scalable analytics