IT Project Manager – Business Process Transformation with ServiceNow

Link Group; Polska; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Link Group is seeking an IT Project Manager to oversee the delivery of a digital platform for managing operational requests and the exchange of information between internal teams and external business partners. The project aims to replace fragmented, manual communications with a structured solution that improves efficiency, data visibility, reporting, issue tracking, and potential future automation.

You will coordinate stakeholders, drive timelines and milestones, and ensure the platform

Responsibilities

• Oversee delivery of a digital platform for operational requests and partner communications.
• Coordinate project stakeholders and manage timelines.
• Identify opportunities for automation and reporting improvements.

Job description

About the Role

We are seeking an IT Project Manager to oversee the delivery of a business process improvement initiative involving the implementation of a digital platform for managing operational requests and communication between internal teams and external business partners.

The project focuses on replacing fragmented, manual communication with a structured solution that improves process efficiency, data visibility and service quality. The initiative will also support better reporting, identification of recurring issues and potential future automation.

Project Objectives

• Digitize and standardize the handling of operational requests.
• Improve communication, traceability and resolution of incoming inquiries.
• Increase process accuracy and reduce the need for repeated corrections.
• Reduce manual workload and improve operational efficiency.
• Enable data-driven analysis of recurring issues and performance trends.
• Create opportunities for further process improvement and intelligent automation.