IT Operations Specialist

Randstad Polska Sp. z o.o.; Województwo pomorskie; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Hybrid work model

Modern Olivia Business Centre office

Job summary

Randstad Polska Sp. z o.o. in Gdańsk is hiring an IT Operations Specialist to deliver day‑to‑day L1/L2 support for about 130 local users, drive hardware deployments, and maintain engineering lab infrastructure.

You will work with Windows and Linux environments and assist with Active Directory, DNS, DHCP, and VPN setups. The role offers a hybrid work model on a 12‑month project contract with a clear path to permanent, direct‑hire status, and exposure to cutting‑edge R&D infrastructure in a

Qualifications

• 2–3 years in IT Support, IT Operations, or Helpdesk.
• Experience with Windows 10/11, AD/DNS/DHCP, VPNs.
• Familiar with Linux command line and basic lab hardware diagnostics.

Responsibilities

• Provide daily L1/L2 support for ~130 local users, including user accounts, access, VPNs, and AD/DNS/DHCP setups.
• Lead hardware refresh cycles and 150+ laptop deployments via MECM/SCCM; manage onboarding/offboarding and asset tracking.
• Maintain engineering test platforms and lab hardware under Windows and Linux.

Skills

Windows 10/11

Active Directory

DNS/DHCP

VPNs

Linux basics

Hardware diagnostics

Ticketing systems

English (B1+)

Tools

MECM/SCCM

PowerShell

Bash

Job description

Join SK hynix memory solutions Poland in Gdańsk, the company’s sole European R&D hub developing next‑generation memory tech for global industry leaders as an IT Operations Specialist. In this hands‑on role, you will deliver day‑to‑day L1/L2 support for 130 local users, drive major hardware deployments, maintain engineering test platforms and lab infrastructure alongside our senior systems team. If you enjoy a mix of user support, hardware rollouts, and getting under the hood of both Windows and Linux environments, this role is for you.

What will your tasks involve?

• User & Helpdesk Support: Provide daily L1/L2 support for ~130 local users, managing user accounts, access permissions, VPNs, and Active Directory/DNS/DHCP setups.

• Hardware & Deployment: Lead hardware refresh cycles (including deploying 150+ new laptops via MECM/SCCM), handle onboarding/offboarding, and manage asset tracking.

• Engineering Lab Support: Maintain engineering test platforms, test benches, and assist with lab hardware setup across Windows and Linux systems.

• Datacenter & Lab Operations: Provide hands‑and‑eyes support in the server room and labs—handling cabling, labeling, rack installations, and hardware checks.

• Office Relocation Support: Assist with equipment moves, setting up new workplaces (monitors, cabling), and printer configurations during office transitions.

What we expect from you?

• Experience: 2–3 years in an IT Support, IT Operations, or Helpdesk role.

• Core Technical Skills:

  • Strong troubleshooting skills in Windows 10/11 environments.

  • Working knowledge of Active Directory, DNS, DHCP, and VPNs.

  • Basic Linux command-line and system troubleshooting abilities.

  • Hands-on experience with hardware diagnostics and component replacements.

• Process & Soft Skills: Experience working with ticketing systems under SLA guidelines, paired with strong communication skills and a customer-first mindset.

• Language: Professional English proficiency (B1+ minimum)

Nice-to-Haves (Plus Skills)

• Hands-on experience with MECM / SCCM (imaging, packaging, system rollouts).

• Basic scripting skills in PowerShell or Bash.

• Previous experience supporting engineering, lab, or test bench environments.

What you can expect from us?

• Prime Location: Work from a modern, world-class office space in Olivia Business Centre Gdańsk, offering top-tier amenities, comfortable workspaces, and great connectivity.

• Impact & Exposure: Gain direct experience with cutting-edge R&D infrastructure used by global tech leaders in a key European hub.

• Professional Growth: Work closely alongside senior infrastructure engineers and broaden your skills across Linux, networking, and datacenter hardware.

• Project Stability & Future Prospects: Enjoy a structured 12-month project contract with a realistic opportunity to convert to a permanent, direct-hire role.

• Flexible Transition: Benefit from a hybrid working model today, smoothly transitioning to full on-site collaboration as project operations scale.