IT Operations Lead - Windows Imaging & Help Desk

Bowen Health; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Bowen Health is seeking a Senior Technical Support Specialist to lead the IT Operations team, manage the standard Windows image, and oversee Help Desk systems. The role includes on-call backup coverage and collaboration with Systems, Network, and Security teams to ensure high-quality support and continuous improvement.

The position requires a Bachelor’s degree in a related field or equivalent experience, 4+ years in technical support or systems administration, and strong skills in

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent experience.
• 4+ years of experience in technical support or systems administration roles.
• Experience with Windows imaging tools (e.g., SCCM, MDT, Autopilot).
• Familiarity with Help Desk platforms (e.g., ServiceNow, Freshservice, Zendesk).
• Strong troubleshooting skills across hardware, software, and network environments.

Responsibilities

• Serve as the technical lead for IT Operations processes, including documentation, standard work development, and continuous improvement initiatives.
• Develop, implement, and maintain standard operating procedures for desktop support and Help Desk workflows.
• Act as a primary escalation point for complex technical issues from Help Desk and Technical Support staff.
• Collaborate with Systems, Network, and Security teams to ensure seamless service delivery and escalation handling.
• Own the creation, maintenance, and deployment of the standard Windows image across the organization.

Skills

Troubleshooting

Communication

Documentation

On-call support

Education

Bachelor’s degree in Computer Science or related field

Tools

SCCM

MDT

Autopilot

ServiceNow

Freshservice

Zendesk

Job description

Bowen Health is seeking a Senior Technical Support Specialist to lead the IT Operations team, manage the standard Windows image, and oversee Help Desk systems. The role includes on-call backup coverage and collaboration with Systems, Network, and Security teams to ensure high-quality support and continuous improvement.

The position requires a Bachelor’s degree in a related field or equivalent experience, 4+ years in technical support or systems administration, and strong skills in