IT Operations Engineer

ITConnect; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

ITConnect Warszawa is seeking an experienced IT operations professional to own RCA processes for production incidents, diagnose issues, and implement preventive measures. You will monitor service health, detect anomalies early, and drive improvements across production environments.

You will design and maintain CI/CD pipelines with GitHub Actions, collaborate with development and platform teams, and document procedures and known issues to build a reliable knowledge base for the team.

Qualifications

• 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role.
• Proven track record of owning incidents end-to-end — from alert to RCA to prevention.
• 2+ years working within an ITIL framework (incident, problem, change management).
• Experience working in Agile delivery environments alongside development teams.
• Excellent English communication skills — able to explain technical issues clearly to both engineers and non-technical stakeholders, C1.
• Proficiency with Jenkins to build and maintain pipelines to execute and troubleshoot deployments.
• Proficiency with CI/CD pipeline tooling and automation.
• Strong knowledge of Docker and Docker Compose.
• Basic scripting skills (Bash, Python) for automation of repetitive tasks.
• Fluency in observability tooling: Prometheus, Grafana reading dashboards and tuning alerts.
• Experience with log analysis and alerting tools: Splunk, Sysdig.
• Ansible for applying configuration changes in controlled operational scenarios.

Responsibilities

• Own the RCA process for production incidents – diagnose, resolve, and put preventive measures in place so issues don’t recur
• Continuously monitor service health, detect anomalies early, and act before they become incidents
• Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes.
• Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day
• Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team
• Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev

Skills

Incident management

RCA analysis

English communication

Problem solving

Agile delivery

Tools

Jenkins

GitHub Actions

Docker

Docker Compose

Ansible

Prometheus

Grafana

Splunk

Sysdig

Python

Bash

Job description

Own the RCA process for production incidents – diagnose, resolve, and put preventive measures in place so issues don’t recur.

Continuously monitor service health, detect anomalies early, and act before they become incidents.

Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes.

Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day.

Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team.

Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev.

• Own the RCA process for production incidents – diagnose, resolve, and put preventive measures in place so issues don’t recur
• Continuously monitor service health, detect anomalies early, and act before they become incidents
• Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes.
• Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day
• Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team
• Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev
• 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role
• Proven track record of owning incidents end-to-end — from alert to RCA to prevention
• 2+ years working within an ITIL framework (incident, problem, change management)
• Experience working in Agile delivery environments alongside development teams
• Excellent English communication skills — able to explain technical issues clearly to both engineers and non-technical stakeholders, C1
• Proficiency with Jenkins to build and maintain pipelines to execute and troubleshoot deployments
• Proficiency with CI/CD pipeline – introducing improvements and keeping the pipeline automated
• Excellent troubleshooting and problem-solving skills with the ability to independently investigate complex production issues.
• Proficiency with log analysis and alerting tools: Splunk, Sysdig
• Fluency in observability tooling: Prometheus, Grafana — reading dashboards, tuning alerts
• Excellent skills with Ansible for applying configuration changes in controlled operational scenarios
• Strong knowledge of Docker and Docker Compose
• Basic scripting skills (Bash, Python) for automation of repetitive operational tasks and reconciliation of data